Staybridge Suites Plano - the Colony Map, Address, Transportation & Nearest Stations and Airport

Very good choice, next to a huge Mall, shopping and eating is very convenient, the hotel breakfast is simple but nutritious. The hotel room is large, with a wide view, very nice.

We have stayed at this hotel many times in the past however our recent visit to see our granddaughter graduate was marred by bullying and accusations of theft. The hotel requested we move our room on our second day of our stay. Being my sister is disabled and alone in the room she advised the staff she could not ”move the room” There was no reason given for moving our room however my sister agreed if the staff moved all of our belongings..later that night we found our roomkey was disabled. I called downstairs to Jean Carlos ( clerk ) at desk. He and security appraoched me whilst I waited. He accused us of ”stealing room glasses, pillowcases and hangers” We were still guests in the hotel. He then held us hostage in the room with his foot against the door demanding to search our room and luggage..being the hotel staff moved our personal belongings there was no way we would steal any of the aforementioned..my elderly disabled sister was now crying and took her clothes off the hangers that was moved by the staff and gave him the hangers leaving her clothes on the floor. For 45 minutes he accused us bullied us and threatens us. Finally I used my phone to video this thug then he started flailing his arms around ”don't video me don't video me” that was the only way we got him out of the room. He then charged my account $850.00 for items he claimed we ”stole” The entire trip was ruined and these two older women will never never visit this classless thug hotel again. We contacted Corporate with our concerns and the only offering was ”removing the non removed items from my bill” Another slap in the face from this thug team. Omni we don't want your hangers your pillowcases nor your room glasses! What a vile staff. We did not sleep at all that night knowing the thug has a master key and could potentially enter the room. We feared for our lives and still shake thinking of this aberrant behavior directed at two elderly women ..My advice? Stay at motel hell as this place is even worse!

I have been meaning to write this review for a few months now… I travel for work and I spent almost 2 months at this hotel back in March. It’s located in a fun area in legacy west, right next to shopping and good restaurants, everything walking distance. The rooms are nice, the pool was beautiful (I didn’t get a chance to get in since it was winter), and the gym is the best hotel gym I’ve ever been to. The breakfast was completely delicious it varied every day and they make the best croissants from scratch! Breakfast downstairs on the weekends was my favorite!! What an excellent stay and what a wonderful staff -from the front desk, the bar, the restaurant, to the breakfast area. Thanks to Tyler, Mark, Casey, Jenna, Katie, Koichi, Marcia, Geslsey, Kim, Meron, and specially to their lead Ainsley, for taking care of all of my week folios and just for looking out and making sure I was having a pleasant stay. I hope to be back soon!

Clean and tidy, big room

Everything was exquisite only that one of the rooms had little or so many furnishes but they smacked me when we arrived and when we hid And in the bag next to the window too And the little bathroom closed the bathroom was not going water but we spent it outstanding in the SCHW the Event we went to

This hotel is in a spectacular location. LOVE, LOVE, LOVE!!! I can not wait to return. Fantastic customer service, extremely clean, and perfect location. The rooms are nice and extremely comfortable. The only thing I was not a fan of is the the restroom barn door style. If the door was completely closed to one side then you could still see through the crack of the other side. Also, they charge for Wi-Fi. However, I have nothing negative to say about the hotel. I would recommend it and God willing will return.

I spent 5 days at this property while attending a continuing education conference in Dallas. The staff was wonderful and the room I had was very roomy and clean. I was able to take advantage of the gym and found it to be more than adequate and well-kept. Our classes were held in the conference center. We were provided with breakfast and an afternoon snack each day. There was a good variety of breakfast sandwiches and snacks thoughout the course of the week, and everything was tasty. One of the biggest perks of this property is its proxiity to the Galleria Mall and the local restaurants. There are some wonderul dinner spots within 5 minutes, and there are some great lunch options in the mall. The views from the upper floors are also quite nice. This is definately a hotel I'd be happy to return to.