Taiga Map, Address, Transportation & Nearest Stations and Airport

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

The location is great, you can walk from the Yaesu underground shopping mall below Tokyo Station, or you can walk from Kyobashi Station. It's just that the main entrance faces away from Tokyo Station, and the side entrance is relatively small, making it a bit difficult to find. The service is really nothing to say, it is better than any other in Shanghai. The hotel facilities are luxurious, soft drinks in the mini bar are free, and seasonal hot tea and snacks and fruits are also provided. There is no doubt about the quality. Everything is fine, except that the room size is not as big as expected, but that doesn't matter anymore.

Excellent service, super large room in the city center, invincible and delicious breakfast, qualified gym, comfortable sauna and hot spring, I will strongly recommend this hotel, but be careful that it is very close to the station, the traffic is very convenient, but it will be late at night Hear the sound of the tram running

I am lucky enough to stay at a high-end hotel once or twice per year. Let me start by saying I am indifferent between most high-end chains and standard Westins/Marriotts/Hiltons, etc. Four Seasons hotels are different--you can always see and feel what you are paying for. The new Four Seasons at Otemachi exemplifies this. Needless to say, the public spaces and rooms are beautiful. Both the design and execution of the design are magnificent. If you are a connaisseur of construction quality, you will see what I mean. In terms of fit and finish, it is to a building what a Lexus is to a car. More important than the physical space, though, is the staff. Within a day of being here, it seemed to be that everyone knew who I was (so behave yourself, because you don't want to develop a bad reputation here). I ate breakfast (it comes with the room) here, as well as one lunch in the Italian restaurant and one dinner at the bar. The food, while generally not Japanese per se, had Japanese flair. The smoked salmon in my first-day breakfast salad was special, as was the veal salad and turbot with edamame pure' I had for lunch. The Japanese breakfast featured cod marinated in miso, which is something I enjoy, and it did not disappoint. The Waygu burger I had for dinner was better than fine but didn't quite match my favorite in Los Angeles, which is the burger at the bar of Cut. The waitstaff was attentive without hovering, and the bartender, Keith Motsi, was named the best bartender in Asia last year. I am not surprised. He won me with his familiarity of Hemingway's drinking habits, and his perfectly executed, bone dry, stirred martini (he rinses both the carafe and glass with vermouth before pouring in the gin). The pool is stunning, although I am mildly disappointed that it has no deep end. Alas, shallow pools seem to be the way it is with all hotels these days. New hotels usually have to go through a shakedown period before they find their footing, and it was pretty clear to me the Otemachi Four Seasons is already well grounded. Currently, it is expensive, but not crazy expensive. I wish them much success.

This hotel offers a pleasant stay just a stone's throw away from Shinjuku, yet nestled away from the bustling heart of the district. There are close subway stations nearby and the JR Shinjuku Station is also within a reasonable walking distance. The service is top-notch, with exceptionally friendly staff who are quick to respond to any needs. While the rooms are of decent size, the single beds may not suit everyone's preference, and a double bed option would be a welcome addition. The facilities are adequate, although the gym can become crowded in the mornings. Overall, it was a great experience, and I would wholeheartedly recommend this hotel.

The hotel is beautiful and very well located, but I don't think the experience for families is good, they have restrictions for children under 4 years old to enter the pool even if accompanied by their parents. And they forgot a request for sweets in the room to celebrate 9 years of marriage, previously requested the day before by phone.

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

I didn't expect that such a high-end hotel breakfast is a set meal, and it is very exquisite, nutritious and eye-catching. There was a Cantonese-speaking mature man at the front desk who was very impatient with the Mandarin-speaking guests. When we couldn't find the room and the elevator, he didn't guide us. When we asked about the nearby meals, he said coldly that he didn't know. The Japanese reception ladies work hard to provide service suggestions and guidance. Let us see the quality and education of Japanese tourism industry people. The room accessories are all exquisite and thoughtful. Peninsula services in Tokyo exceed those in Hong Kong. Encounter a Japanese wedding during breakfast time, borrow the breakfast space in the lobby, but it is not noisy, and feel the moment of happiness together. Blessed. Next time try to avoid the Hong Kong-style Cantonese-speaking waiter.

We wanted a hotel right next to Tokyo Station as we were traveling by Shinkansen, and it doesn't get much closer than this. Like many modern hotels in Tokyo located in office towers, the actual lobby isn't on the ground level. This was a little annoying but it is what it is. Our room was spacious as expected, with views of Nihonbashi and the east side. Plenty of room to open up our big suitcases. The chaise longue next to the windows was a comfortable place to spend time on. The bathroom had a large wet room, equipped with a rainshower next to the bath tub. The glass wall meant that one could be in the bathroom and look out not only at the room, but at the rest of Tokyo if curtains were drawn. My main complaint was the shortage of TV channels with English or non-Japanese broadcast. We stayed in local Japanese hotels where they offered more international programming, so why didn't Shangri-La?! Service was otherwise fine, with check-out available via the Shangri-La app on one's mobile phone.

Professional service and quality made me very pleasant stay in Tokyo. The quality of food is amazing.