This is my second time to stay here. I have a service dog who is an ESA, which I had informed the hotel of when I made the booking. I had stayed there the previous weekend and when I checked in, there weren’t any issues with any of the staff with my having an ESA staying there. I only had an incident with the night manager who complained about the dog being in the hotel. This is when I was on the way to eat at the restaurant. The host & the server had no issues with the dog being there and they commented that she was actually more behaved than many small children that come the food was amazing btw. I twice had the dog near me as well in the pool area tethered while I was swimming & while I was in the hot tub & there were no issues with the staff then. However, the next time I stayed, they would not let me have the dog with me in the pool area tethered. They then ended up kicking me out of the hotel as I would not leave the pool as I felt this to be unjust as the dog wasn’t bothering anyone. Also, she cannot be in the room by herself as she will cry & bark which would bother our neighbors. I also will not leave her in the car. Basically because of my ESA dog-a Pomski of 14lbs, I was kicked out of the hotel at 10:30 at night escorted by 3 policemen on a Saturday with nowhere to stay. I had to sleep on my friends couch for a few hours, and find another place to stay the next day which excepted my ESA dog without any issues. I will not be staying at this resort again because of this horrific experience.
- Luvmarley
We only stayed for one night which was definitely not long enough. The room was nice and clean and the beds were very comfortable. Each villa has its own outdoor pool, which is pretty amazing. We got there too late to use but we were able to use the indoor pool. My one and only complaint was the hot tub was lukewarm. We're not able to explore the entire resort, but we did go to the west bar which had an amazing piano player/ singer. The marina area was beautiful. The staff was so friendly and helpful. We will most definitely be coming back to stay longer and partake in the activities put on by the resort. I do wish I could've brought my dog but I understand.
- kellie