Wonderful experience at every stage. Handled a corporate event, so booked rooms plus the banquet. Met with pleasant smiling faces of Reshma, Din Din, Esther while entering the hotel. They make you very welcome and instantly you feel you are at the right place. Dinesh with Pang at the concierge are very helpful, very happy to make you at ease while they sort out your bags, and anything else under the sun. Jayant and Kanish, ***** with Winoma ensured that all our delegates checked in smoothly, and did what ever they could to accommodate special requests. The entire restaurant staff, under the guidance of super chef ***oj were very efficient. Special mention to Ayan and Chanchal who served all our clients with a smile. I can still remember how we gorged on the sea food and the patisserie. We had already conducted a recce, but staying in the luxurious spacious (standard) rooms of The Ritz Carlton was a step-up from the various other hotels we use for our events. A few view options from the rooms, one is a huge concrete park between the hotel and the adjacent office buildings, and the other would overlook the golf course across the road. The events team cooperated well with our production team, so thank you!
- Guest User
I had a great stay at the Ritz. It is definitely a 5 star hotel, and felt extremely luxurious. The only thing I didnt like was that the bed was too soft/plush for my tastes- it was definitely on the extreme plush end. Otherwise, my experience was perfect. The food was outstanding and so was the service. Everything was immaculate. It felt like an oasis. This review was requested on behalf of Peng (at this Ritz, they give you a QR code that takes you to the Trip Advisor page, and tell you the name of who helped you. Kind of smart marketing, since otherwise I probably wouldnt be bothered to write a review). Anyways, Peng did a great job welcoming me to the Ritz in the lobby and helping me with my luggage. I want to specifically mention two employees who did *not* request a review, but who were outstanding. Lanu at the spa was extremely kind and welcoming to me when I was killing time before my flight. And Jeena in the lobby was an absolute angel and went out of her way to get me a cab to the airport - she truly went above and beyond.
- Guest User
