Map Hotel Map, Address, Transportation & Nearest Stations and Airport

The service is excellent. The breakfast is delicious. The scenery is extremely beautiful. It should be the best-decorated hotel in Osaka. The service attitude is enthusiastic. It is just too troublesome for minors to check in alone.

I stayed at this hotel because Aikata participated in the Osaka marathon. There is a deep shop around the hotel that can eat cheap and delicious things. If you use the hotel, you can enter and exit the hotel after checking in. The hotel has a different entrance and exit from the facility user, but you have to take off your shoes. Take your shoes to geta box and store them and walk barefoot in the hotel. Is the room simple and business hotel? However, the bed comfort was the best. There was also UB, but there was a large hot spring facility, so I didn't use the bus in the room. I was booked for one night, but this city was too fun to stay for another night. I negotiated and luckily I had a vacancy, so I ended up staying overnight.

Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

Stayed 2 nights at the Ritz Carlton earlier in the week during my first business trip to Japan after Covid. Must confess that was really impressed. Excellent service, great staff and in general hotel very well equipped. Room was spacious, clean, with a great bed allowing for very good night sleep, very good performing wifi, great bathroom very well equipped including a very nice set of salt for the bath. Definitely hotel gives a lot of attention to detail and you can see it during your stay. There was an air purifier in my room, which was a bit noisy, so I had to unplug it during the night. This didn't bother me at all, but maybe something to check by the hotel management. All in all, perfect stay. Will definitely return on my next trip to Osaka.

My family has a good experience with the service and location. It's unfortunate that they're planning to remove the in-room washing machine, which could be a drawback for future stays. Hopefully, they consider replacing it with an alternative amenity.

Conveniently located within the USJ Citywalk, this hotel was a great value for my money. I liked that I could grab food before and after my park visit without needing to walk too far. It's also steps away from Universal City Station, so you can easily take the subway to other spots in Osaka. Don't forget to grab your station stamp as a free souvenir. The staff were very friendly and allowed me to store my luggage after checking out so I could go shopping before my flight back to Shenzhen. The only downside is that the in-house onsen doesn't allow tattoos, and mine are too big to cover. Did I mention the cool hotel views? Definitely my favorite view next to the Disney hotel a few days prior. Thank you for the comfortable stay!

Very happy with this hotel, great views nice service and breakfast. We stayed with kids and they provided kids amenities and a bed guard as well as little pajamas and slippers. There is a direct connection to the airport which is helpful when traveling with kids. The area is great, with a nice department store downstairs (including tons of restaurants and a great food hall), and Tennoji park across the street. A picnic at the park was a highlight of the trip! The front desk gave us some vouchers for the observatory on the 60th floor. The view at night was really pretty. We would stay again for sure!

Fantastic location just above Namba station n connected to train station. Very prompt check in and staff is very helpful n professional. My request to send luggage from Osaka to Tokyo is done properly even though I only reach Tokyo like 10 days later. The concierge is extremely helpful n gave a lot of information. Special thanks to Fran, a young European lady staff who assisted us. I will always stay here in Osaka. The park behind hotel is also beautiful at night.

We had such a warm welcome every time we entered the hotel. Such friendly staff. The room was clean and very comfortable for our family of five. Super close to Yotsubashi station and also easily accessible from the Midosuji line, if you are coming from the Shinkansen (which we were). There is a FamilyMart right next door and a supermarket and McDonald's around the corner. Also walking distance from the Dotonbori area. It was our first time staying at a Mimaru hotel, but based on our experience, we would definitely stay there again. Thank you.