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The overall experience is okay, but the front desk service is rather cold. I can't understand that the light show is held at seven o'clock, a meal time, and the swimming pool is closed too early. But the room is big and nice

The room is very big, very clean, the service attitude is very good, the transportation is convenient, the beach is across the road from the hotel, and there is a Japanese and Korean restaurant downstairs in the Conrad Hotel next to it, which is delicious. I will stay again next time. It is very good👍

Buen servicio y comida personal atento olvide un objeto en la caja fuerte y me lo guardaron

My husband is disabled and I have to bring his big oxygen machine and scooter with us . The valet Parker’s were incredible as soon as we pulled up they had the scooter all put together and the heavy oxygen machine out of the car. It was amazing. We own side was the food for room service my chicken was very large and dry. But on the good news they didnt charge me for it they were very apologetic. Room was very clean overall great stay I would stay there again.

Had a great time way better than hard rock hotel

The hotel is very good, the location is good, you can walk to a large shopping mall in five minutes, there are many choices for shopping and dining! There is a steak specialty restaurant in the hotel, which has a good reputation!

Unfortunately when I got there I had to have my room changed because no one dusted any of the fixtures in a long time. When I got to my new room it was pretty much the same thing but I saw someone from housecleaning I. The hall and she came over and cleaned the fixtures on my room. That is the only issue I had with the room. Housecleaning turned down my room for me everyday, which I loved. The front desk and the staff in the lobby were great. I wish I could remember the 2 ladies at the desk that helped me with my room because they were amazing. The gentleman that worked in the lobby said hello to me everytime he saw me. Such a fine gentleman. The 2 young ladies working by the pool towel were ababsolutely the best. They need a raise. They bartender from Queens NY that worked at the Landshark was the best bartender in the whole place. Very personable, great personality, always smiling, and remembered my drink after meeting me only once. My friends were very impressed, they thought I was a regular there. Lol The restaurants in and around Margaritaville were good and we enjoyed just about every place we ate at. I can't wait to go back there. There were so many more things I wanted to do in and around the hotel. I hope the cleaning situation gets better. They need to add some cold water to the pool because it was way to warm to cool you off. I enjoyed myself and so did my friends. We will definitely be back soon with more friends.

I live this hotel 4nights,have very bad experience in the hotel, second day I order breakfast, a girl who seems do not like to service me, I did not know how I make her so unhappy since we never met before. Third day same, but the last morning is terrible, she did not serve me, the cooker has to come to me say hello then help me. Check out is same. See their receipt, no hotel name and brand, is this really best hotel in Hilton?!

Had a great time They went above and beyond for my friends and I Would definitely stay again and bring my kids