Stayed for 7 night in early September 2023 - first impression of the place was absolutely amazing. Visually, one of the more beautiful hotels I've seen. Before I delve into a deeper review, I'd like to give a special shout out to the entire hotel staff, from reception, to waiters, to housekeeping and even Vincent with his delicious coffee in the morning - without whom this hotel wouldn't be as special without. A very special thank you to Eva (we miss you!) and Matthew at the restaurant in the evenings, Dimitry at the bar and Costa at the reception - your kindness and smiles truly made our stay special. Personal tip - don't rely on the hotel's 'Guest Relations' rep for recommendations on where to go and where to eat - we had some very unpleasant experiences from some of her recommendations. Talk to Eva or Dimitry, or even the local cab drivers, for the best recommendations. The Rooms: We took a room with a swim-up. The room itself is gorgeous, and the direct access to the pool made it the best possible room. If you book this room, make sure to ask for Rooms that have sun throughout the whole day (like rooms 707 and 706) - we got 708 and only got direct sun from 14:00 until 18:00 (which falls 'lunchtime') - which was a bit disappointing considering we moved rooms due to this very issue with our first room (908). The Food: Breakfast buffet was nice, a lot of choices and fresh eggs/omelettes made to order. Though the fact that there wasn't fresh orange juice was a bit disappointing - it IS a 5 star hotel after all. Also why no toaster? That was very strange. Cereal choices were also very limited. Lunch and Dinner menus were excellent and delicious. However, two big drawbacks regarding both menus; Both menus were a bit expensive. If you're having drinks and a meal each, the bill can easily get to 60-70 euros (and when you eat lunch and dinner day after day, it adds up quite fast), and that's without anything 'fancy'. A second drawback was the lack of choices. We came to Casa Cook Samos due to our amazing experience at Casa Cook Rhodes - where you had a different menu for every day of the week! At Samos, you unfortunately have a very limited menu that doesn't change - so if you're going for longer than 3-4 days, things get old very very fast. And especially since there's only one decent restaurant (Unan) within walking distance from the hotel - otherwise you need to visit Pythagorio. Again - the food was top notch, their Risotto was one of the best I've had in my life - but such a shame it wasn't priced more fairly and had more options. My recommendation - for great food, go to Pythagorio or even Samos City and have some great local food for a fraction of the prices. Unan (not far from the hotel), Pergamonto and Onion Grill are a few of the great places we ate - all with excellent food and service. DO NOT go to Pnoe Restaurant - very low quality food. The Location The hotel isn't very far from the main city Pythagorio - either a
- Guest User
Where to start! Arrived for our five day stay and was shown our room, all looked just great. However tried to adjust the air con and was told it is set for summer! so they turned it off, then we were roasted, asked again and were told that is is motion sensitive, that is how it works. Tried to turn on the tv, but the remote would not work. Went onto the balcony and closed the door to allow the air con to adjust its self, however I could not open the door as it jammed. Was told it was like that because it was new! Went to the beach dining restaurant, were given menus to make our selection for dinner and ordered a bottle of wine. The waitress when we gave her our order suggested that we change our starter for some unknown reason and told us the the Langoustine on our main course would be served uncooked!!! did we know that? amassed by this we asked for it / them to be cooked naturally. When our starter arrived, we were shocked, the so called Scallops were just tiny, in fact ridiculous for a supposed 5 Star Resort. Our wine arrived fifty five minutes after we sat down. Now to the Main Course, our main of Langoustine Risotto arrived, however as we could not see or taste the Langoustine we asked where were they! We were assured that because they were cooked they shrank, what a joke!! We asked for the Manager who came out to our table and he explained that it was the end of the season to our astonishment, and removed the main courses from our account. The following day we asked about the branded car outside the entrance, we were told it was a courtesy car, so we availed of it to find our we were in fact charged for its use. Back to the room and tried to try on our Casa Cook Bath robes, no way they could fit they were only as only available in small. We went to the beach to sun bathe however the beach boy told us that because they were busy, could we wait twenty minutes for clean towels. The following day, they were all dumped in a pile where we had to get our own, this was not the case at the pool where where they were rolled up and available. We had cocktails at the bar in the evening that were excellent, however the following day at the beach they were much smaller and filled with ice, but the price was the same. Today after waking up I pulled the covers back on my bed to find a large brown stain on the sheet at the foot of the bed, photos taken, disgusting!! and for the past two day when we returned room in the late afternoon the room was not made up. Called room service and they just passed it off asking me did I want the dirty sheet changed!! I have now asked for the General Manager, thus far nothing! Spend your money elsewhere, i wish I had!!
- Guest User
