8.8/10Very Good113 Reviews
Berlin City Centre Berlin|1.21km from city center
I travel around often and I sleep in hotels many nights a year, I had never experienced the situation that I had when I arrived at the Hilton Berlin.
I had booked, and paid for a ‘Twin Room with Dome View’ about 4 months before the trip.
Upon check-in, I was automatically assigned a room that was not twin nor Dome View (you can see the view in the pictures below); I went back to reception twice, to complain that this was not the room I had booked, the hotel staff was most unhelpful, they didn’t allow me to speak with the manager, nor did they provided any solution or any sort of compensation, their answer simply was that the hotel was booked up and that there was nothing they could do.
This was wrong for different reasons, first they assigned me a room that only had one bed, secondly they didn’t provide any solution other than adding a little roller bed to the room, third they didn’t allow me to speak with the manager.
I am very disappointed, these sort of experiences do not belong to a hotel chain like Hilton. This unfortunate incident tainted my stay at the hotel.
I hope this review gets somehow to someone at Hilton and does something to avoid any further guests having a similar experience.
Furthermore, the sauna facilities was apparently not part of the room rate (this was not mentioned whatsoever) and when I checked out I found that I had to pay for every single time I used the sauna.
