The room itself is spacious, nicely designed and clean.
Unfortunately the service was shocking. It is far from 5-star service, let alone the usual MO standards in other countries. We arrived at the entrance without receiving any warm welcome from the bell boy. No one helped with our luggages.
The staff at concierge and their Italian restaurant failed to deliver friendliness and hospitality. Upon arrival, we asked the concierge to book the restaurant for our anniversary dinner. Let alone displaying normal manners, like saying congratulations, sir/madam it is reserved, the concierge lady just suddenly paused with a forced smile and told us “we are done”.
At the restaurant, the service was even more unimaginable. The staff first gave us a normal set menu and then when we were going to order, another staff came and said sorry, that was the wrong menu and gave us Father’s Day menu. Apparently no one at the hotel would warn us it was ********* Father’s Day and the restaurant would only provide Father’s Day set menu. No wonder the entire restaurant was filled with noise. So we decided to leave the second we sat down. Well, they tried to charge for a bottle of water and asked us to keep half bottle of it as souvenir……
With this price, I would not recommend to book this hotel for Taipei.
- Guest User
We stayed for four days and three nights to celebrate our birthday. The Mandarin Oriental Hotel is a 6-star hotel. The guest rooms are larger than the average five-star rooms. The toilet also has a separate washing space, which is very convenient. There is no noise even if you use the bathroom in the middle of the night. to the sleeping family. The entire hotel is very elegant and elegant, and the service staff are all smiling and welcoming. There are also many restaurants in the hotel, but the Italian restaurant Bencotto does not live up to its name, maybe because the star chef has left.
- Guest User