Nairobi Resorts

The hotel supposed to provide free transport to airport and while we checked in we indicated the time required as per the electronic notice board at 4 30am. The front desk told us the schedule shown was not updated. The free transport is only every hour as in either 4 am or 5am. We chose 4 am. The next morning when went to the front desk, the manager in-charged mentioned there was no booking. At the same time, they advised us free transport is only for certain hour. They show us the updated notice. We do not have a choice but to pay for the transport to airport. This is not fair to the guest that we are not informed of the change and the schedule and price charged changed overnight.

The hotel was modern and well-designed. The room was clean and very comfortable, with fresh, crisp bed linen. The location was very convenient, in a quiet and peaceful area. Overall, the stay was pleasant and relaxing. The staff were also distinctive and friendly.

A good value stay marred by ineffective air conditioning in bedroom. The park view room faced the sun meaning the room remained over 26 degrees for the full 48 hours we were there. Neither Reception or Maintenance could resolve. Shame as this puts us off a return stay.

The majority of the services provided are of high quality, including cleanliness and the restaurant, although they are on the pricier side.

I enjoyed my stay at this hotel during my 3 day visit in September 2025. The room was always maintained clean, tide and neat. Nice city views from the 9th floor where I was. Friendly stuff in particular was Zelec in the gym. He was ready to assist on anything and the gym is well equipped to give unforgettable workouts. Hope to come back again on my next visit.

I recently stayed at Best Western Nairobi, and I must say my experience was excellent from start to finish. The hotel offers a perfect balance of comfort, cleanliness, and great service. The rooms were spacious, well-maintained, and had all the amenities I needed for a relaxing stay. What really stood out, however, was the exceptional service. I’d especially like to recognize Mr. Lazarus, the Duty Manager, for his professionalism and warm hospitality. He went above and beyond to ensure everything ran smoothly during my stay — from check-in to check-out. His attentiveness and genuine care for guests truly made a difference and set a high standard for customer service. The restaurant staff were friendly, the food was delicious, and the overall atmosphere felt welcoming and secure. Whether you’re in Nairobi for business or leisure, Best Western Nairobi is an excellent choice.

The pool and gym were well equipped. It seems that there is always a staff at the gym. The staff were very polite and helpful. About 10 minutes walk to Carrefour. It was an atmosphere that I could walk in the daytime.

Loved the warm friendliness, the comfortable room, great breakfast, and the view of zebra and ostrich at the nearby waterhole. Only surprise during our entire stay, start to finish, was the poor quality of the brewed coffee at breakfast. Kenya's coffee is better than that! We'll be back, to try the coffee again!!

I stayed at this hotel for one night on May 4, 2025, and had a pleasant experience. The location is excellent—less than a 20-minute drive from the airport, in a safe and secure neighborhood. The hotel is gated with visible security, and even Uber drivers are required to state their purpose before entering, which I appreciated as it made me feel safe. There’s also a guard stationed at the entrance to the rooms, adding an extra layer of security. The room was clean and comfortable, and I had a peaceful night’s sleep thanks to the quiet surroundings. The reception staff were friendly and hospitable, making check-in smooth and welcoming. A shopping mall is just a 15-minute walk away, or a short Uber ride costing less than $2. The hotel is also easy to locate. Overall, I was very satisfied with my stay and would definitely consider coming back in the future.

Staff very friendly. Serives is very good. The hotel bar and kitchen were highly recommended by a friend from Nairobi. Security in the hotel was very high. Facilities were not good. Lift had already broken down a week before. Tiles are defective. An LED in the room flickered. The keyboard didn't work. Power outages several times. High street noise (honking) from 4:00 a.m.