Top 10 Renaissance Nashville Hotel Hotels

Very surprised at level of service even for a Titanium member. Called and spoke to front desk the day before to request early check-in due to business meetings. Informed that request was made. At check-in informed no request was noted. Was informed I could try and find a place in extremely busy and noisy hotel to take video meetings. Overall check-in and check-out procedures disorganized and was informed different information from different people at front desk. Seemed hotel was very disorganized and overwhelmed. At other Marriott, especially JW Marriott properties staff goes above and beyond to make sure Titanium members are receiving a very high level of service. At the JW Marriott your status did not matter, service was disorganized, overwhelmed and could not figure out how to serve their high level members. Very disappointed in the property. Would not recommend for others to stay especially over a weekend. Room for a JW Marriott was horrible!! Furniture was damaged, carpeting was dirty and sticky and walls dirty. Definitely a party room. This had to be one of the worst rooms in the hotel. Provided feedback to front desk and was told ”nothing they could do as the hotel was busy and there was nothing they could do even for Titanium members”; ”also you are in Nashville where all rooms have wear and tear as this is a party city”! Could not believe it; a JW Marriott property telling customers that customers should expect damaged rooms in Nashville since Nashville is a party city! Can't believe a JW Marriott likes that reputation. Sat in bar area for evening drinks each night and every night had to ask at least 4 times for a glass of water! Lastly, the Bourbon and Steak restaurant has amazing views and fantastic food however the service was HORRIBLE. All servers we had were rude, condescending and had an attitude that we were bothering them. We had a party of six and my wife and I had a very late lunch that day. We met our party and we both ordered salads as we were not hungry for a large dinner at 5pm (only time we could get into restaurant which was OK). Waitstaff rolled their eyes when we placed our order and were very condescending toward us for my wife and I not having a large meal. At one point we were asked several times ”are you sure you do not want to order something else?” This was after multiple times explaining we had a very late lunch and could not eat a large dinner. Service ruined a beautiful restaurant.

The location is in the city center, the bed is very comfortable, and the facilities are relatively new and modern. The service attitude is also very good, both at the front desk and the doorman. At this price (more than 4,000 RMB per night), there are no slippers (perhaps due to cultural differences), but there is an extra charge for WiFi. Overall, it's good, after all, you paid a lot of money.

Very nice will definitely book again!

Birthday bash in Nashville with the Duffy gang. Wonderful time

We’ve been to Nashville several times. We’ve now made it an annual tradition to come each October. Though, we do come several times a year, October is always a must as the weather is great. We love the location of The Bobby hotel. It’s near Broadway, without the craziness. It’s classy and gorgeous. Plus, Rachel was the absolute best bartender. We enjoyed our stay and the incredible aesthetics of the hotel. Such a fab trip!