102 Reviews
Courtyard Albany Thruway
Albany|1.24km from Rensselaer Lake
I guess the dead plants in the pots by the front entrance should have been a sign. We had to wait almost 5 minutes for Emmanual to come out 'from behind the wall' to check us in. He was pleasant enough though. He informed us that the pool was closed due to a maintenance issue (it did not open at all during the time of our stay). Our room was nice. There was a mini fridge that needed some dusting/cleaning around it and under it. In the bath, I discovered there were only 2 towels and 2 washcloths for the 3 of us and there were no linens or blankets or pillows for the couch pull out. There was no answer at the front desk when I tried calling several times, so I had to walk down to get these items. When Emmanual did finally appear, again from 'behind the wall', he said there was no one to bring them up, so he told me to hold on. He went 'behind the wall' and after a bit re-emerged carrying a mound of towels, linens, blankets, and pillows and passed them off to me, as he had to check someone in. I should have made 2 trips, as I couldn't carry all of this large load without dropping things along the way. The king bed was comfortable with clean, soft linens. The shower was set up so you could turn the water on on one end and the shower head was on the opposite end, There were 3 bottles attached to the wall that were supposed to hold shampoo, conditioner, and body wash...they were empty. The hair dryer shut off button was broken, so it had to be unplugged to turn it off. One evening, I went down and ordered a flatbread pizza. Justin made it. It was pretty greasy and was not how it was described on the menu. During our stay, we also dealt with Imani at the front desk...she's wonderful!!!! Great personality:) Very helpful. There was always plenty of parking. Overall, this was not a bad stay by any means. This property was just not as good as other Courtyards we have stayed at.
