Hampton Inn Lehi-Thanksgiving Point

Fairly clean, good location for what my family was doing price way fair for location, continental breakfast options were poor, food was cold, coffee was luke warm, eating area was designed for individuals not really enough space for families

Everyone was very friendly and helpful, they had run out of coffee right before the kitchen staff went on a morning break and the manager got us coffee from the keurig in his office, which is above and beyond.

Checkout is at 11:00 am, at 9:30 we got a knock on the door before I could get to the door housekeeping walked in unannounced. Twenty minutes later they did it again. They shouldn’t be knocking on doors until after checkout time. Also the heater wouldn’t work in our room unless it was on 80, which in a small room is way too hot.

Hotel was ok. Jacuzzi was not working and the breakfast was not too great. I have stayed at this hotel for over 10 years and it has continued to go downhill.

When we arrived the property had a technical malfunction where room keys weren’t able to be issued to guests. The front desk refused to issue a refund but stated our only option was to get our things and be let into the room by the only staff on duty. I had to get something from my car and it was scary to leave my young child in the room by himself when I had no key but I also did not want to take him to the parking lot in the middle of the night. Additionally the front desk staff was on her phone on a personal call the entire time she was checking us in and walking us to our rooms. At one point saying “shut up” out loud and in such a way that it was not clear to whom she was speaking. When I reported the issue to *******, asking for a refund they stated that they contacted management and the refund was refused. Additionally, the same staff person was still working 10 hours later during breakfast the next morning. The hotel was not clean and had a bad smell additionally. I think this location in particular suffers from extremely poor and possibly illegal management and maintenance practices. I’ve stayed at several other Hampton Inns and am a rewards member and never experienced such poor quality or service. Stay ANYWHERE else if you need to stop in this area.

very friendly staff, very nice, comfortable, clean room, great breakfast! will stay there again in the future. Thank you!

The service folks were nice and accommodating. We checked in without issues

At check-in, everything looked great. Unfortunately, we were very dismayed by the end of our one-night stay. The bed was very uncomfortable and we didn’t sleep much because of this. The tub didn’t drain well. The rest of the room was fine. The breakfast was over-the-top bad!!! Waffle maker didn’t work right. Potatoes were awful. Orange juice unfortunately was not orange juice; it was thick overly concentrated grapefruit juice in the orange juice dispenser. Unfortunately the worst breakfast I can remember.