Giovanni R
March 27, 2024
The worst decameron we have ever been to. The service guys are very attentive, however the administration is very bad and the agents are terrible, they don't help, they are inflexible. They do not deliver the rooms on time, check in is at 3pm and at approximately 5pm they still do not finish delivering the room. As the hotel was fully booked and we had two paid nights with a reservation, we stayed two more nights in Mompiche and paid for a day trip, that was the worst experience, they treated us badly and we paid more for the day trip than the value of the reservation with a room. Two days after we already had a reservation, they still remembered us and treated us very badly.
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