Grecotel Lux.ME White Palace

We had the most amazing experience this May while visiting the White palace. Everybody working in the hotel was polite, eager to assist and make our stay exceptional. They even remembered that I was looking for kiwis every morning and the fruits were there on my table before expressing my request. They just did everything in their powers to create the absolute amazing experience for us. The rooms was undoubtedly very clean, everything was well organized and well thought of. The rooms were decorated with taste, the food was overwhelmingly high in quality and offered in bid quantities. There was nothing you would need and could not find it. Your desire their order. Congratulations to everybody, to the management, to the training department, to the FnB, to the cleaning department keep up with such a high level of services and your guests will always refer to you as the hotel that capture their heart.

Lovely hotel, a good 4 out of 5 from me The hotel is impressive looking, especially at night. The pools are lovely and staff great. I was especially touched by the effort Irina, Debi and Demitris put into make sure my partner had a very special 60th birthday at the resort. The hotel group also own a farm which you can visit and enjoy a fabulous meal as part of the package. A sister hotel has a water park which we enjoyed too. Our room was a fabulous location with a little garden leading right out to the pool. It was a little dated but perfectly functional. The swim up rooms looked amazing but i rarely saw people in the water. Not sure how suited they would be for kids. My one frustration was the a la carte restaurants. You have to book 6 days in advance and you are limited as to how many times you can use them. Although the buffet was by far one of the best we have experienced, we much prefer to have an a la carte dinner. We maxed out our booking slots (accepting we would have a handful of buffet meals, but did this before we knew about the hotel entertainment schedule. We had to forgo two a la carte restaurants in order to enjoy the entertainment. Also worth noting for families that one restaurant is only available for 12+ guests and another published on the website is only open in high season so we had a greek, Italian and asain available to us. The hotel has a lovely chocolate shop and does fabulous desserts (although very chocolate based). There is a crepe and waffle place open till 6pm. the buffet closes after mealtimes. I understand the bar offers late night snacks. The drinks are good quality although I have to say the drinks from the long bar by the restaurants are by far superior. Shame there isn’t a lounge area to sit at there. Would I go again, probably. I must admit though the offer at Mitsis with the creperie open til 2am and the a la carte ‘street food’ by the pool is a bit more suited to our tastes.

We stayed at Grecotel Luxme White Palace in April/May this year and can honestly say that it was one of the best holidays we have ever had as a family. It is situated in a perfect area of Crete, not too far out from either of the 2 airports on the island. The whole vibe of the place as you arrive is nothing short of fantastic throughout. We were welcomed with welcome drinks and friendly service from the amazing staff and they continued to be helpful throughout our stay - Nothing was too much for them. The room was spotless and comfy and even our little one who usually gets very homesick felt right at home. The food and restaurants were simply amazing and we enjoyed the different cuisines and al la carte dining experiences - Special thanks to Maitre - Georgios Christoulakis for being so welcoming and friendly every single day that we stayed there. The views from the hotel are truly breathtaking, being able to see the sunset every evening during dinner really was something special. Being a family friendly hotel, the hotel had facilities to keep children entertained called "Grecoland" and once again the staff running this were extremely friendly and welcoming - Our little one made friends with the staff and talked about them for days after coming home. The hotel has it's preferred car rental service called "Auto Different" which is great, cheap and honest - Would highly recommend. As well as the above, the hotel had great amenities such as Wi-Fi, gym and ice cream stations. The hotel does have a sister site, where you can pre-book and enjoy the waterpark which has activities for both adults and children. Overall, thoroughly recommended hotel with amazing location, things to do and amazing staff. What you see on the adverts is really what you get.

We are here now.. what I can’t understand is why the resident dj is playing trance music that nobody knows or likes .. no one is singing along or dancing only the dj knows the songs.. so borriinggg.. its all a bit weird trance .. we want some normal songs to sing along with not what the dj likes!!

It’s hard to put into words how amazing this hotel is. We left earlier today and we have enjoyed every moment of our holiday. This was our first family all inclusive holiday and it won’t be our last! I was worried before we arrived about how well children were catered to, because their social media is very adult orientated, however I needn’t have worried, my five year old has had the best time, she made new friends and enjoyed the kids club immensely. She danced to the entertainment in the bar every night and dined like a princess! The food here is incredible. We have ate at Asia white, Fico D’india and Agreco Farm and Tavernaki and the food has just been amazing throughout. On the other nights we’ve eaten at the buffet which is also very very good, with various meats cooked to order, a vast array of dishes on the buffet, fresh pizzas and amazing salad and dessert rooms. The staff here are so friendly and accommodating, and I cannot wait to return. We had a prestige sea view bungalow which shares a pool and garden area with about 12 other rooms (some of which have swim up access to the pool).

Returned here for 10 days, as had been here previously and loved it! However this time was spoilt by the fact there were literally 100s of children running around everywhere. I have no issues with kids, but don't think it's too much to ask for some peace and relaxation while on holiday, which is impossible when you are being dive bombed in the pool or your drinks kicked over by children running through the bar etc!What was most frustrating is the hotel claims to have adult only areas, but these were not monitored and due to the hotel being so busy, family's were allowed into them without issue! Families definitely get the priority here, so if you love kids and have lots of them, this is a great place! The hotel itself is lovely, the food is good and the staff try their best to accommodate everyone, although they were open about the fact they are short staffed currently! Overall lovely hotel and has a great offering but clearly targeting families, so I sadly won't be back.

My wife and I came to this hotel for our honeymoon and her birthday. upon arrival we were personally greeted by the general manager, lovely touch. we have never had a better service from any hotel anywhere we have stayed. Every member of staff was fantastic, their attention to detail is second to none! As we were there for a very special occasion, we were treated to an room upgrade, this made our experience all the more special. I honestly can not fault any part of this hotel. we are already looking to take the kids back next year for our annual holiday!! Thank you again Charalabos and each & every staff member at the Grecotel Luxme White Palace!!

My wife and i were once again in the hotel "Lux ME White Palace " on Crete We would like to thank all the staff at the hotel as they were all exceptional. A special mention to Alexandros, Dimitris and Nikos in the "Finca de India" also Spiradoula, Maria and Natalia in the Main Bar In the White Restaurant Angela, Eleni and of course last but not least Jeremy De Llanas Thank to you all for your great service. Our last thanks go to the main man Charalabos E. Gialitakis (Babis) who was a fantastic host and a perfect gentleman. thanks to all yours faithfully Laurence and Sandra Herman