Am writing with a heavy heart of a young mother. A work plus family trip with our baby turned into a nightmare. Do not know where to start. This hotel needs to pull up its socks, only yada yada yada talk, all talk and no work. We gave in our laundry and the laundry woman was so spiteful for local people here, she forced herself in our room and tried to hold our baby multiple times, not a great idea, without our consent. The laundry comes back with a disgusting smell like of dead animals, like they have been dried with some dead rats or somethings. We handwashed everything after work n baby slept off in the bathing tub. The breakfast was what made us land on the hospital with the baby. Absolutely disgusted by the old, stinking, rotten, stale items in breakfast. Flies and roaches all over bakery items, flies all over fruits, expired yogurts. Dishes smelling same of dead rotten animals. There were some people there who looked regulars but after speaking to couple they said they had no choice. Dirty plates, that stink of rotten and stale meat, unhygienic food, staff that had skin allergies on hands and palms and still serving food was what landed me and my baby in hospital. Its more than 5 weeks but we haven't recovered from the infections and trauma. I had given a staff my bubbs milk bottle to get warm water but since I did not receive it after 20 minutes I went to the kitchen. Oh Horrors!! The Sofitel kitchen was a horror, it stank like a morgue, where dead meat has been stinking for decades. The staff were so disinterested in us right on the second day when we just used their restaurant but brought in all our food. It's so disgraceful that Sofitel Island hotel is such a dirty unhygienic place. I urge everyone here to do their blood work done after eating or drinking in this hotel. Zero standards of hygiene and I highly doubt they are compliant with any health and hygiene protocol. We wanted to see the General Manager but were told he is unavailable, the front desk lady was too rude and called herself the manager,Olanda. We had a failed trip with our baby and I landing up in the hospital and rude staff. Never ever ever going back to Sofitel again and shall make sure to tell our organisation about this to either cut the contract with them for depyta officers or officially raise a complain with Accor group. Mothers with babies and kids, and also people in general please be safe and keep getting your blood work done after you visit this horror of a hotel.
Outstanding
37 Reviews