Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jul 19, 2025|Classic Room with City View
Kakakaka1111
This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
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Price per night from:PLN 2,366
Posted on Feb 28, 2026
Guest User
1 of the most grand & luxurious hotels I've stayed in Switzerland. Very international standard.
The room is very comfortable & very high end. They gave complimentary chocolates, toothbrushes (the only hotel that provided these in the whole of my Switzerland trip) & Dyson hairdryer.
The service from the staffs here is top notch!
The spa is the best quality! My wife & I really enjoyed our time using the sauna, steam room & relaxation area. We went back twice.
Also celebrated my wife's birthday at Minamo Restaurant. Best Japanese Omakase dinner we ever had. My wife & I discussed on how are we ever gonna look at Japanese food the same ever again.
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Price per night from:PLN 4,323
Posted on Sep 25, 2025
Jesyn
Hotel des Balances is a beautiful blend of history and modern comfort, right in the heart of Lucerne’s Old Town. The location is unbeatable — you can walk to the Chapel Bridge, Jesuit Church, and plenty of shops and restaurants within minutes. My room was stylish and very clean, with a wonderful view over the river. The historic facade and murals give the hotel real charm, while the interiors feel elegant and well cared for.
The staff were warm, professional, and genuinely helpful — from check-in to recommendations around the city
Overall, a fantastic hotel if you want charm, comfort, and a prime location in Lucerne. Highly recommended, especially if you can book a river-view room!
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Price per night from:PLN 1,588
Posted on Aug 12, 2025
LewisZzz
The hotel's location is very convenient, close to the train station and major attractions. It's a perfect choice for a short stay. However, the price is a bit high; compared to hotels in China costing 300-500 yuan, the rooms are a bit smaller, but I suppose that's acceptable for Switzerland. Nevertheless, it's definitely worth staying here. The front desk staff are very welcoming, and the breakfast selection is quite good.
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Price per night from:PLN 1,153
Posted on May 24, 2026
6️⃣7️⃣0️⃣
This hotel is in a super convenient location, right next to Lucerne train station. It's a lifesaver if you're traveling with luggage or by train.
There's a Migros right across the street, which is perfect for grabbing snacks, drinks, fruit, or daily necessities. It's really quick to stock up before heading back to the hotel in the evening.
And there's a McDonald's nearby too, so if you get hungry late at night or just want a quick bite, you don't have to go far.
The area around the hotel has fantastic amenities, with lots of restaurants and shops. You can easily walk to Lake Lucerne and all the main attractions, and an evening stroll is really pleasant.
With such great transport links and an excellent location, it's highly recommended whether you're traveling independently or visiting Switzerland for the first time.
Overall, my stay was very convenient, saving a lot of time on transport and lugging bags around. I'd definitely want to stay here again on my next trip to Lucerne.
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Price per night from:PLN 958
Posted on May 20, 2026
Guest UserThe hotel is conveniently located near Lucerne train station, just a 10-minute walk or a short tram ride away. It's also only a 10-minute walk to the famous Chapel Bridge.
The hotel has a modern design, and the rooms are spacious. The only design flaw is that there's no door between the bathroom and the room – I wonder if all rooms have this layout?
The bedding was very comfortable, and the breakfast offered a good variety. Definitely recommended!
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Price per night from:PLN 1,481
Posted on May 2, 2026|Urban Comfort Room
Guest UserThe location is very convenient, just 2-3 minutes’ walk to the main station. The room is cosy with air con and enough amenities for us. The staff are very polite and patient. Since the hotel is under renovation, we were arranged a room at the Hotel Monopol.
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Price per night from:PLN 619
Posted on Jun 2, 2024|Double Room
Anonymous UserA very clean castle hotel with a classic feel. The toiletries are also British brands. The breakfast is satisfactory. The location is excellent and you can overlook the whole city. The hotel is quiet and comfortable. It gave me a very good and warm feeling. If there is another chance, I will bring my family here again.
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Price per night from:PLN 1,387
Posted on May 15, 2026
Guest UserБыло позднее заселение, для нас оставили конверт с инструкцией и ключами, позвонив на ресепшен оказалось что менеджер говорит на 6 языках, в том числе и по русски, провел инструктаж удаленно. Отдельная благодарность менеджеру Bangin Salih за оперативную помощь с заселением и внимательное отношение к гостям. Было приятно чувствовать заботу и готовность помочь в любой ситуации. Очень порадовало качество постельного белья, а одеяло и подушки словно облако 💔 Чистота, сервис и особенно завтрак выше всех похвал 😍
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Price per night from:PLN 949
Posted on Jul 10, 2025
Mei Fong
A bit far from train station and need to take luggage up to stairs at the entrance!
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Price per night from:PLN 1,089