Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jul 19, 2025|Classic Room with City View
Kakakaka1111
This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
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Price per night from:HK$5,536
Posted on Feb 28, 2026
Guest User
1 of the most grand & luxurious hotels I've stayed in Switzerland. Very international standard.
The room is very comfortable & very high end. They gave complimentary chocolates, toothbrushes (the only hotel that provided these in the whole of my Switzerland trip) & Dyson hairdryer.
The service from the staffs here is top notch!
The spa is the best quality! My wife & I really enjoyed our time using the sauna, steam room & relaxation area. We went back twice.
Also celebrated my wife's birthday at Minamo Restaurant. Best Japanese Omakase dinner we ever had. My wife & I discussed on how are we ever gonna look at Japanese food the same ever again.
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Price per night from:HK$9,078
Posted on Sep 25, 2025
Jesyn
Hotel des Balances is a beautiful blend of history and modern comfort, right in the heart of Lucerne’s Old Town. The location is unbeatable — you can walk to the Chapel Bridge, Jesuit Church, and plenty of shops and restaurants within minutes. My room was stylish and very clean, with a wonderful view over the river. The historic facade and murals give the hotel real charm, while the interiors feel elegant and well cared for.
The staff were warm, professional, and genuinely helpful — from check-in to recommendations around the city
Overall, a fantastic hotel if you want charm, comfort, and a prime location in Lucerne. Highly recommended, especially if you can book a river-view room!
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Price per night from:HK$3,166
Posted on Aug 12, 2025
LewisZzz
The hotel's location is very convenient, close to the train station and major attractions. It's a perfect choice for a short stay. However, the price is a bit high; compared to hotels in China costing 300-500 yuan, the rooms are a bit smaller, but I suppose that's acceptable for Switzerland. Nevertheless, it's definitely worth staying here. The front desk staff are very welcoming, and the breakfast selection is quite good.
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Price per night from:HK$2,473
Posted on May 24, 2026
6️⃣7️⃣0️⃣
This hotel is in a super convenient location, right next to Lucerne train station. It's a lifesaver if you're traveling with luggage or by train.
There's a Migros right across the street, which is perfect for grabbing snacks, drinks, fruit, or daily necessities. It's really quick to stock up before heading back to the hotel in the evening.
And there's a McDonald's nearby too, so if you get hungry late at night or just want a quick bite, you don't have to go far.
The area around the hotel has fantastic amenities, with lots of restaurants and shops. You can easily walk to Lake Lucerne and all the main attractions, and an evening stroll is really pleasant.
With such great transport links and an excellent location, it's highly recommended whether you're traveling independently or visiting Switzerland for the first time.
Overall, my stay was very convenient, saving a lot of time on transport and lugging bags around. I'd definitely want to stay here again on my next trip to Lucerne.
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Price per night from:HK$2,121
Posted on May 20, 2026
Guest UserThe hotel is conveniently located near Lucerne train station, just a 10-minute walk or a short tram ride away. It's also only a 10-minute walk to the famous Chapel Bridge.
The hotel has a modern design, and the rooms are spacious. The only design flaw is that there's no door between the bathroom and the room – I wonder if all rooms have this layout?
The bedding was very comfortable, and the breakfast offered a good variety. Definitely recommended!
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Price per night from:HK$2,991
Posted on May 31, 2026|Urban Comfort Room
Vyner Pang
Check out these photos of the hotel and the surrounding streets in the early morning, featuring typical European retro architecture with aged red bricks and green tiles. The best part is its proximity to the train station! Just a few steps from the train, you can drop off your luggage and completely free up your hands, avoiding the torture of dragging suitcases over the old town's cobblestone streets. The front desk service was also impeccable, both warm and professional.
However, even with such a perfect location and amazing service, there's one fatal flaw – no air conditioning! Who would have thought that Switzerland in late May would defy expectations and be as hot as an oven? Accustomed to powerful air conditioning in Asia, returning to the room at night felt like a complimentary 'Swiss eco-sauna' experience. Location gets full marks, service gets full marks, but for the temperature, we had to rely on our strong willpower for some 'physical cooling'.
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Price per night from:HK$1,489
Posted on Apr 24, 2024|Superior Double Room with Lake View
Angela zhou1688Service: Super good. Since it is a long way down the stairs, there is a bell to inform customers to ring the bell and the hotel staff will help carry the luggage and send customers to the room to guide them to check in!
Environment: Overlooking the view of Lake Lucerne
Facilities: The bed and pillows in the room are very comfortable and soft
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Price per night from:HK$2,396
Posted on May 15, 2026
Guest UserБыло позднее заселение, для нас оставили конверт с инструкцией и ключами, позвонив на ресепшен оказалось что менеджер говорит на 6 языках, в том числе и по русски, провел инструктаж удаленно. Отдельная благодарность менеджеру Bangin Salih за оперативную помощь с заселением и внимательное отношение к гостям. Было приятно чувствовать заботу и готовность помочь в любой ситуации. Очень порадовало качество постельного белья, а одеяло и подушки словно облако 💔 Чистота, сервис и особенно завтрак выше всех похвал 😍
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Price per night from:HK$2,219
Posted on Jul 10, 2025
Mei Fong
A bit far from train station and need to take luggage up to stairs at the entrance!
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Price per night from:HK$2,305