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5 star

Hotel El Palace Barcelona
4.8/5116 Reviews

Hotel El Palace Barcelona

Barcelona City Centre Barcelona|0.22km from Segons Mercat
We stayed 7 nights in this historic hotel and celebrated a special occasion during our trip. The hotel is truly beautiful & elegantly decorated, however the service levels were inconsistent and sorely disappointing for a hotel of this standard & price. Also, there was unfortunately no special factor that made this hotel memorable. Rooms - we booked a classic double room for 3 people & got upgraded to a deluxe room on a high floor. While I appreciated the upgrade and the room decor was beautiful, the bathroom (while spacious) was in visible need of refurbishment. The paint was badly peeling in certain parts, the closet doorknob came off on our third day, the glass shower door wouldn't close fully so the bathroom got wet during a shower. I'm not expecting a newly renovated room but for the price, the room should at least be in good working condition. Housekeeping - was very inconsistent and there was a severe lack of attention to detail. Some examples: - Upon check in, the room curtain was unhooked from the first hook and messily hanging - it took 3 days for housekeeping to finally notice & fix this. - For the entirety of our stay, all room amenities were provided for 2 (not 3) people despite us having booked & paid for 3 people. - Used wine glasses & water mugs were not washed for several days until we called housekeeping to do so. - On several days, I came back to my luggage having been moved haphazardly (I think they were trying to make up the extra bed) and not put back in its place. - Turn down service was done beautifully on some days and not at all on other days. Rooftop terrace - was a gorgeous place to dine, food was excellent and the service was lovely. We felt very welcome here and it was a real treat dining here! Definitely try the rooftop terrace at least once! Front desk, concierge and bellman were excellent. The concierge was helpful with dining recommendations and guest relations gave us a cake for the special occasion we were celebrating. The bellman was attentive to get us taxis & always greeted us with a smile. Breakfast - is definitely worth a try! The breakfast room is beautiful and the drawing room leading to it is so regal & gorgeous. Generous spread of food & service was warm as well. Amar - dined here & paid over 400 euros but it was a shockingly disappointing experience. The bread, starters, petit fours & decor were wonderful - but the 200 euros of seafood we ordered was not fresh at all and the service was disinterested & careless. We were abit shocked at how bad it was for a Michelin restaurant. Bluesman cocktail bar - did not try. There's a 50 euro per pax minimum spend but perhaps this could be waived for hotel guests who are already paying a lot for a room. Overall, we enjoyed our stay but felt greatly let down by the service standards at this otherwise lovely hotel. Unfortunately, I highly doubt I'd return here again but sincerely hope the hotel improves its service standards to match its elega

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Explore Guest Reviews of Hotels in Barcelona

Searching for hotels near Segons Mercat? Compare room rates and reviews to find your ideal stay.
Ocean Drive Barcelona
4.5/577 Reviews
Barcelona City Centre
From entering the hotel to the time we checked out we were treated like royalty. We came to Barcelona for the weekend to celebrate my birthday and on the day of check in I was greeted by beautiful patisserie and a bottle of chilled cabs in our room! Our first breakfast was heralded by complimentary pancakes and the staff were so courteous and helpful. But what made our stay so special was that this isn’t just an ordinary city hotel. They ooze individuality at every opportunity, from the selection of drinks in your room to the evening entertainment and everything else in between. This is our little secret hideaway in Barcelona, and we shall be returning.
Fisa Rentals Gran Via Apartments
4.3/55 Reviews
Barcelona City Centre
We stayed in three, two adults and one boy, the clean environments. The hotel is very comfortable and comfortable to take the metro and especially to walk to Barcelona (we never took the metro, always walked ). Someone wrote that there is the problem of light, there were electrical staples in our apartment, so there was no problem. In the end, if we were to go back to Barcelona, we'll be back here ...! The only thing I didn't like, is the lead that they put on the boy's single bed in the living room, was sleeved with candle and seemed not very clean ... for the rest super satisfied!
Hotel Granvia
4.7/5123 Reviews
Barcelona City Centre
WILL COME BACK AGAIN FOR SURE! I chose this hotel becos it looked so nice in the photos and it didnt disappoint us at all! The design was gorgeous and was very luxurious, classic yet modern at the same time. Pros: - Front desk staff was very kind and helpful with good English. - Our room was spacious with everything we needed. You dont have to worry about shower gel, shampoo, AND conditioner. Shower/ water pressure was super strong thank god. - Windows were openable and we were facing the main street. Zara, Bershka.. everything is there, also a supermarket (called Aldo? closes at 2100) right next to the hotel. - Breakfast was not included in our package but we accidentally entered and tried and the food was good! Worth to try if you have no plan on what to eat in the morning. - Free coffee on the 1/F for all guests and a very spacious common area there Cons: - Our room was a connection room so the sound proofing was weak, I couldn’t even turn on music when showering cos I felt like I would be complained for sure. - One thing to highlight is the hair dryer - it was the WORST no joke. I understand it has to fit with the hotel design in metal elements but this hair dryer is heavy like a rock. Every time I had to struggle to use it cos it’s like training my arm muscles lol - Not sure why they gave us two single beds putting together but they moved easily so we slept separately all the time lol and the bed itself was too soft? so we felt like earthquake and a bit seasick lol when we turned our bodies.
Paseo de Gracia Bas Apartments by Aspasios
4.5/535 Reviews
Barcelona City Centre
The traffic is very convenient, the room and bedroom are very big! The kitchen utensils and dryers in the kitchen are all brand new. The shower is small! The balcony is also very large and very clean! The fly in the ointment is that because it is a B&B apartment, the front office is no one at night.
HCC St. Moritz
4.3/542 Reviews
Barcelona City Centre
Very suitable hotel for traveling, good location, good place for quiet and quiet, very close to several famous attractions, and the room size is large. In particular, it is relatively close to Plaza Catalunya and can be reached on foot. It is very convenient to take a bus to and from the airport.
Hostal Colkida
3.7/531 Reviews
Barcelona City Centre
Pasamos una noche con mi marido y mascota y fue genial, desde la habitación teníamos una terraza enorme. De haberlo sabido hubiéramos quedado más tiempo. Buen trato. Calefacción. Baño limpio. Volveremos!

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