Oh dear. Emailed this hotel prior to booking to confirm their pet policy and charges per dog. Got an email back saying £5.00 per dog, per night (which coincided with internet research on this hotel & prior reviews). Booked this hotel and was then emailed by the same Receptionist to say the price per dog is £15.00 per night. When I questioned it, I was told they made a typo in the original email and their prices had recently gone up too.. Still, we went ahead and booked as we had little choice in the area and paid £90 for us & £60 for the dogs in total for the two nights. Upon check in, we were handed a key card and a little dog waste bag holder which was a nice gesture. From the outside, this place looks alright. Inside our room, it was awful. Carpets are so old and filthy - didn’t want to step on them without shoes on. The bed was okay. The furniture in the room was all very dated. Bathroom was disgusting - flush had to be pushed hard to make it work, mirror had brown cracks in numerous parts, sink was cracked, taps were terribly stained and shower tiles were yellow. Behind the bathroom door, it had been slammed so hard many times that the wall had a door knob shaped deep hole in it. The walls in the whole room were off colour and textured - felt like we were in a prison cell to be honest. Spent the minimum amount of time in the room that we possibly could. It’s unbelievable that they charge so much per dog really and absolutely nothing was provided for them other than the little bag holder - it should have been £5.00 per dog per night as it originally was advertised online. Did not complain to Reception as we understand this is a budget hotel but would NEVER stay here again. The only positives we could find were free parking, they allow dogs and it was quiet during our stay - for every other reason, I would avoid. Whole place needs a refurb and then they could charge more per room.
40 Reviews