99 Reviews
Dunes Motel - Bend
Bend|1.34km from Hollinshead Park
any crumbs or anything that was on the floors by hand and made the beds every morning. We were going to stay again we pre paid for another night I ask the maid for some new towels and gave her the towels that we had in the room for 5 days, about 30 minutes later I get a call with this man screaming at me at the top of his lungs I didn't even know what was going on and he says I'm coming up to your room right now. About 30 seconds later he shows up with the maid has the towels which he literally threw on the ground on the right in front of me and he's yelling that I destroyed his towels and kicks us out he would not refund my money I had to call the police, and keep in mind this is all over a few towels that weren't even that dirty, the room was in perfect condition when he looked at it so that should have been an indication to him that we were being responsible and respectful And to top it off he didn't even wash the towels before calling me and coming up to the room screaming at me I was on the phone with my girlfriend she's in the ICU at the Hospital listening to this guy treating us like that. So when the police arrived we came to an agreement that if ”I” wash the towels and if they came out to his expectations clean wise then he would refund the money. I checked into a Sleep Inn Choice Hotel which was actually closer to the hospital and was a lot nicer and after we got settled back in I ran to a laundromat and about 2 hours + $20 and a lot of extra unnecessary stress later I put them in a wash, folded them and return them he was not there the lady up front who was extremely cool the whole time and didn't even understand why we were treated like that especially after being awesome customers and keeping the room clean ourselves. He did not care that we had a serious family emergency. We chose to stay at his Motel he didn't even wash the towels before deciding to treat his customers like that. all the while he has a Cadillac Escalade suv on rims out front and wants to treat good-paying respectful customers like criminals over a couple towels that he didn't even clean before bringing it to our attention. DON'T STAY HERE because if you do and there's any type of situation this guy will kick you out disrespect you and not refund your money and he will belittle you he even threw religion in my face at one point and treated us like that in front of people and in front of the owner of a guitar place that's in the same parking lot, I was going to buy a keyboard later that day and he made me look bad and feel belittled and like someone who was a bad person and really embarrassed me from even wanting to go back into that music store to purchase the keyboard I will not be staying here ever again and neither will any of my family or friends. We got the refund but I should have charged him for a cleaning fee because he didn't even do his job or provide any of the services that we paid for, except the room itself. Not to mention towels are a business expen
