The service was outstanding by everyone, especially Roy. The rooms were acceptable; but the carpet was stained and the room was supposed to be non-smoking, yet the carpet in rm 222 had cigarette burns and the bathroom counter had a cigarette burn. The bed sheets were clean, however the bottom sheet had a low thread count and was beginning to pill a little.
The room smelled very musty and when I turned on the heater it reeked of what smelled like urine. I spoke to Roy at the front desk and he personally did his best to have the room and heater smell eradicated (with some success). While the effort to remove the musty scent was not entirely successful, the room was much better and did not trigger my allergies to smoking anymore.
The breakfast was great with three kinds of cereal, waffles, yogurt, bread/toast, bagels, fruit, scrambled eggs, and sausages (pork, not beef or turkey unfortunately), coffee, orange or apple juice, and water. There both large and small bowls available for the cereal. The toaster did a good job. The staff had a prepared list of nearby restaurants for the remaining meals of the day, and there are also a Meijer and Walmart stores with a very good deli if you wanted something fast and reasonably priced in a hurry.
There is a pool and exercise room (which was well equipped and in good condition). There were conference rooms and a business center available as well. The WIFi service was strong and operated very well during my stay.