Best Two Star Hotels in Big Bear Lake

HORRIBLE! And “Customer Service” is non-existent! We stayed at Big Bear Inn (formerly named Knights Inn) for one night. We arrived late from OC and just wanted hot showers and to sleep. When we got to our room, it was freezing and come to find out the heat didnt work at all, we put it on the max and it didnt turn on. The front door didnt lock, my friend had to literally pick up the door to line it up with the lock to lock the door. My friend went to take a shower and despite letting to water run for more than 10 minutes (which is so wasteful!) the water never got hot, it didnt even get remotely warm. He decided to not shower and just go to bed. The walls are paper thin so we heard every single thing our neighbors said. It felt like they were in the room with us. The sink leaked water into the floor and looked like it could fall off the wall at any minute. It was 18 degrees that night. The next morning we went to talk to the office and ask for another room. We were told there werent any rooms left, the thermostat was on the wall and it takes the water 10 minutes to warm up. The was the only “customer service” we were offered. No other solutions were offered. Is it SO much to ask to have a door that locks, warm water and heat? These are basic, simple things! Dont book this place, its not worth it. To Big Bear Inn - DO BETTER!!!

Because we arrived very late, the hotel is very small and hard to find; the rooms are not small but the facilities are old and the location is OK. Lake views are generally low because there is no water! There is no breakfast, and there is a table tennis case at the door, which can be exercised.

My experience with this motel absolutely shocked me and has changed my view of Motel 6 totally & probably forever. It happened when I stayed there on December 24, 2021. Admittedly a busy time of the year and a ski resort with many roads closed because of snow, but not an excuse for what they did. All motels in town that were reasonably priced ($60 to $150) were full. Only really nice ones that wanted $500+/night had any rooms, so I was surprised this place had any rooms at all, put I soon realized why. Imagine my shock when I was charged over $400/night. You must be kidding! $400+ for a Motel 6? A total OUTRAGEOUS RIP-OFF! So why did I pay it? Because in this instance I had to, because by that time everyone was full except them, many of the roads were closed and I wasn’t sure I could make it to the next town. I have almost never paid that much for a hotel room, but when I did, it was pretty damn nice, and I don’t think I have ever paid more than $100 or so for a Motel 6. To top it off, they were an older property and NOT in good repair. I noticed and was not surprised when I saw possibly more than half of their rooms vacant that night. Of course, they were, probably because many people said “No Way”, and just took their chances to leave town. I wish I would have had that option. Had they been more reasonably priced, I have no doubt they would have been almost full and probably made more money also. There is no doubt in my mind that they GOUGED me, along with everyone else who stayed with them that night, and I will never forget that they were even WILLING to do that. I don’t want to hear anything like “What-ever the market will bear”, because that has its limits, and it is an UNCONSCIONABLE way to do business. You offer a reasonable product at a reasonable price and a reasonable profit, and it should end there. Anything more than that is gouging, plain & simply. Taking advantage of high demand in order to charge a ridicules price for maybe even a bad product. LegalDictionary.net defines and describes Price Gouging as ………… “It is this taking advantage of a bad situation, raising prices for much-needed supplies or services to an unfair, or even unethical level, that is considered price gouging….…PRICE GOUGING IS AGAINST THE LAW, though the laws vary by state”. No doubt in my mind that this is exactly what they did, and didn’t even feel bad about it because the annoyance and my anger did not end there. There were also no amenities in the room (shampoo, conditioner, lotion, plastic cups, Kleenex, water, coffee or tea, etc.), as well as just one small bar of soap for a room designed for up to 4 people. I went down to the front desk, asked for at least 1 more soap, which she gave me, and then complained that they couldn’t even but a bottle of drinking water in the room. I was floored and pissed with her response. She had the audacity to say, “We don’t normally provide things like that so that it helps us

With a stay at Sierra Blue Hotel & Swim Club, you'll be centrally located in Big Bear Lake, within a 5-minute drive of The Village and Snow Summit. This hotel is 5.7 mi (9.2 km) from Bear Mountain and 0.1 mi (0.1 km) from Bowling Barn.Enjoy the recreation opportunities such as an indoor pool or make use of other amenities including complimentary wireless internet access.Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Big Bear Lake? This hotel has 1000 square feet (93 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 31 individually decorated guestrooms, featuring microwaves and LED televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.

A stay at Fireside Lodge places you in the heart of Big Bear Lake, just a 3-minute walk from The Village and within a 5-minute drive of Snow Summit. This hotel is 5.6 mi (9 km) from Bear Mountain and 0.1 mi (0.1 km) from Big Bear Lake.Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, a picnic area, and barbecue grills.Featured amenities include complimentary newspapers in the lobby and a vending machine. Free self parking is available onsite.Make yourself at home in one of the 31 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as coffee/tea makers and portable fans.

Breakfast is simpler with coffee and desserts. The surrounding environment is very good. This town is a tourist-oriented town, skiing in spring and winter, fishing in summer. Come from Los Angeles, all the way to the mountain road, have the opportunity to see the clouds and wonders

With a stay at Black Forest Lodge And Cabins, you'll be centrally located in Big Bear Lake, within a 5-minute drive of The Village and Snow Summit. This spa hotel is 5.1 mi (8.1 km) from Bear Mountain and 0.3 mi (0.5 km) from Pine Knot Park.Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find an outdoor pool and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and a fireplace in the lobby.A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.Treat yourself to a stay in one of the 40 individually decorated guestrooms, featuring fireplaces. Private kitchenettes make it easy to prepare your meals. Complimentary wireless internet access is available to keep you connected. Conveniences include separate sitting areas, housekeeping is provided on a limited basis, and irons/ironing boards can be requested.

The first night we arrived, we had to call the after-hours number at 10:30pm once we realized our cable wasn't working. The first thing I said was ”I'm sorry to have to call afterhours, but our cable isn't working and we're wondering if someone could assist us?” To which Carla, the manager, responded ”You need help right now... Seriously?” as if it was a HUGE inconvenience to assist us afterhours for something so trivial. I told her, ”Uh....yes. I know its late, but we paid for a room w/cable - Please send someone.” Two mins later she called back (obviously annoyed) to ask if we had tried unplugging and/or turning the cable off, then back on again. We had tried both. She then huffed and said someone is on their way. About 10 mins later a man showed up, pressed a couple buttons on the remote, then threw the remote down and began walking away without saying a word. He was headed out the door so quickly we didn't have a chance to process what had just happened, so my husband called after him to ask, ”Hey, wait...what did you press on the remote so we know how to fix it next time?” To which he condescendingly replied, ”I changed the channel,” without even looking back at us. We felt extremely insulted and embarrassed in that moment. We were treated like *****s because Management couldn't be bothered to tell us what an easy fix it was. Their behavior towards us was unacceptable and unmerited, which is why I called the Manager back to let her know how disrespected they made us feel. Instead of simply apologizing, she got equally hostile towards me and the conversation ended abruptly without resolution. Had we not made non-refundable plans the next day, we most certainly would have checked out a day early. We've stayed here previously and had a great time, so this this whole experience was completely unexpected and disappointing. Room and location were great.... Customer Service is severely lacking. We will not be returning.

With a stay at ITH Big Bear Lake Hostel and Retreat Center, you'll be centrally located in Big Bear Lake, a 1-minute drive from The Village and 5 minutes from Snow Summit. This ski hostel is 6 mi (9.6 km) from Bear Mountain and 0.2 mi (0.3 km) from Big Bear Lake.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hostel include concierge services, an arcade/game room, and a fireplace in the lobby. The complimentary ski shuttle makes getting to the slopes a breeze.At ITH Big Bear Lake Hostel and Retreat Center, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. A complimentary English breakfast is served daily from 8:30 AM to 10:30 AM.Featured amenities include multilingual staff, luggage storage, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 7 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

With a stay at Goldmine Lodge, you'll be centrally located in Big Bear Lake, within a 5-minute drive of Snow Summit and Bear Mountain. This motel is 1.9 mi (3.1 km) from The Village and 0.6 mi (0.9 km) from Bear Valley Community Hospital.Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area.Free self parking is available onsite.Make yourself at home in one of the 12 guestrooms featuring microwaves and flat-screen televisions. Digital television is provided for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include coffee/tea makers and portable fans, and housekeeping is provided on request.