Name: Orakai Songdo Park Hotel, BW Premier Collection
Address: Incheon, South Korea
Rating: 9.1

France

Paris

Canada

Cranbrook

South Korea

Incheon

Seoul

Vietnam

Dalat

United Kingdom

London

The hotel itself is very nice, clean, and well maintained. The housekeeping staff does an excellent job each day, and the front desk team is consistently friendly and professional. Overall, the service from staff was a strong highlight of my stay. The location was decent, although getting around took a bit longer than expected—this may simply be due to the metro system rather than the hotel itself.

Unfortunately, the main issue I experienced was with the air conditioning, which significantly impacted my stay. Upon arrival, the room felt quite warm, with the thermostat reading 21°C. I initially assumed this was due to the time of day, but after being out for several hours, the room remained uncomfortably hot. When I reported this to the front desk, I was told everything was functioning properly.

That night, the heat made it very difficult to sleep. The next morning, I requested a fan from the manager and was assured it would be placed in my room. However, when I returned later that evening, there was no fan, and the room felt even warmer. After another visit to the front desk, they adjusted the system to 18°C. Despite this, the room temperature did not improve.

Upon further review, staff discovered that while the system displayed 18°C, the actual room temperature was 27°C. They apologized and offered to move me to a different room with a twin bed for the night, which I accepted since the original room was uninhabitable due to the heat. I was told the air conditioning unit would be repaired the following day.

The next morning, I confirmed with the front desk that the repair would be completed while I was out. However, when I returned in the evening, nothing had been fixed. I was then informed that the technician was not working that day, and the only option available was to move to a downgraded room. I accepted again out of necessity, but the new room was significantly smaller. Unfortunately, no compensation or refund was offered for the inconvenience or downgrade.

Even after switching rooms, the issues continued, as the air conditioning repeatedly turned off and required additional trips to the front desk to resolve.

In summary, this is a well-maintained hotel with excellent staff and good overall value. However, the air conditioning issues were a major drawback. If having reliable climate control is important to you—especially during warmer months—you may want to consider this before booking.

Pros: The location is excellent. There are at least 4 metro lines within a 4-minute walk, and it's very convenient to get to Charles de Gaulle and Orly airports by direct metro. It's also just a 10-minute walk to Galeries Lafayette and Printemps. The Chinese-speaking front desk staff were very helpful.

Cons: The hotel rooms are quite small, and the breakfast is just average.

Hotel in a very beautiful sector, clean and out-of-peer service. Coffee and tea capsules included. All is nearby. The staff is always welcome and nice. Only point to improve. The shower powder is leaving but it's nothing at all. I strongly recommend.

Clean, good, perfect for a one night stay when traveling by.

Great stay here. We got a restaurant voucher for passing on room cleaning when we were only staying one night anyway.  We got coffee for the second morning, so I didn’t feel like I was missing anything.  The room was clean and bright.  The restaurant had a great breakfast.  There is also a good gym.  I was very comfortable.

Traveling solo, my stay at this hotel far exceeded my expectations. The room was meticulously clean, and the hotel's location was excellent, making getting around very convenient. The front desk staff were incredibly thoughtful and friendly, making communication a breeze. The room amenities were new and complete, and the twin room was spacious, providing a comfortable and secure stay. Overall, my experience was fantastic, and I'll definitely choose this place again on my next visit.

BW Premier Collection

Columbus

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