Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.8

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi Town

Hat Yai

I really enjoyed my stay at the hotel. The room was comfortable with 2 double beds. The hotel has a large green area – there's a livelier zone for families with kids and a quieter zone for relaxation, so everyone can find a spot they like. The breakfasts were excellent. The only thing that stood out was the old elevators in the main building; they could really use a renovation. Overall, I recommend the hotel.

Facilities: If you look closely, the room shows a bit of age, but it's very clean, which I actually found quite comfortable.

Cleanliness: Very clean, everything here smells great, and my pool was cleaned daily.

Environment: Absolutely perfect. When I checked in, I asked the front desk to check for rooms 403, 404, or 405, as I believe these three rooms have the best views. They checked and helped me get room 404. I highly recommend this room to everyone; the view is fantastic. It's incredibly relaxing to float in the pool and look out at the sea. Plus, most of the sun loungers are on the right side of the room, offering excellent privacy.

Service: All the staff provided excellent service. Most staff communicate in English without any issues, and one front desk staff member can speak Chinese.

A wonderful hotel on Karon Beach. The rooms are large and spacious, with multiple balconies and beautiful views. The bed is big and comfortable, and the kitchen is good and roomy. The staff are polite and always ready to help. There's a large swimming pool, and room cleaning is well done. The room has everything you need. The hotel staff are wonderful, kind, and responsive people. The ladies at reception are very kind, and the security guards at the entrance are always friendly; everyone is very welcoming. I highly recommend this place. It's the best hotel on Karon Beach.

The room view was great, and while it seemed a bit tricky to find at first, once you got the hang of it, it was quite easy. This was our second hotel, and check-in was delayed until after 3 PM. Communication was a bit difficult without Chinese, so we used a translation app for more complex requests. The direct beach access was a huge plus; it was a convenient 10-15 minute walk along the beach to the nearest 7-Eleven and various restaurants. Walking up the steep slope from the hotel entrance to the main road was a bit of a workout. Don't forget to take some beautiful photos when the sunset is stunning! The hotel app was very convenient for ordering food and requesting extra toiletries/towels for the room. The bed was very comfortable. The facilities are a bit old but well-maintained. The tap water from the sink was yellowish, even when wrapped in a face towel, but that's just how the tap water is in Phuket. Our child loved the diving board and used it every day for the first time. Overall, we really enjoyed it. There's also an adults-only pool on higher ground with great views, but kids aren't allowed there.

This hotel was the first stop on my trip, and I arrived with high expectations, only to be thoroughly disappointed! First, I have to commend the hotel's facilities, which are new, clean, and the rooms aren't damp. However, the service attitude was terrible. From the young lady at the front desk to the restaurant staff serving breakfast and afternoon tea, everyone looked unhappy! During my three-day stay, I had breakfast twice. Each time, the staff were arrogant and rude. Breakfast was order-based, and the food came out incredibly slowly. On the first day, we waited an hour and a half for breakfast, and only two dishes arrived. We couldn't wait any longer, so we told the waiter not to bother with the remaining two dishes as we were in a hurry. The second day, there were three of us. Knowing how slow the service was, my child and I opted for desserts, and only my husband ordered a Spanish omelet. We still waited 45 minutes, and the restaurant's air conditioning was freezing. I was so angry! The restaurant wasn't even busy, so I don't understand why it took so long! Since we had to pass by this restaurant every time we left, and heard they offered continuous snacks and afternoon tea, we tried to get afternoon tea three times, but never managed to get any. The first time, a male waiter curtly said: 'Come back in five minutes!' It was 5:27 PM, and afternoon tea started at 5:30 PM. I was infuriated by his attitude; I wasn't even trying to take anything, just looking to see what was available! But there was a language barrier, so we left. It was pretty much the same every time after that. I was shocked! For such an excellent service industry in Phuket, to have such rude staff is unbelievable. On the second day, because of the long wait for breakfast, I was clearly upset. The waiter noticed and actually slammed a plate near me, seemingly as an act of defiance! I admit the hotel's accommodations are good, but I didn't feel welcome at all, which was very upsetting! I've stayed at other hotels before and never felt this way! When I checked out, I wrote my complaints in the guestbook, and I'm leaving my first negative review here too! Oh, and while the living environment was good, the LG air conditioner in the room made a huge noise when it hadn't reached the target temperature, especially noticeable in the middle of the night.

The hotel is good overall, and the staff were very friendly and helpful. However, there were a few issues during my stay. The washbasin in the room had some problems, which was a bit inconvenient. Also, the room was located far from the reception area, and I had to take a shuttle bus to get there, which made it less convenient when going back and forth. With a few improvements, this could be a great place to stay.

We had such a pleasant stay at Centara Watergate Pavilion Hotel. The hotel team was incredibly friendly and always greeted me whenever we crossed paths, which made the stay feel very welcoming.
Although the breakfast selection was somewhat limited, the food was so delicious that we looked forward to breakfast every morning. Starting each of our three days with a nice breakfast was definitely one of the highlights of our stay.

The in-room dining was also soooo good! I honestly didn’t expect the food service to be that delicious, and it was definitely another highlight of the stay.

Another lovely surprise was a small birthday surprise from the hotel. I hadn’t mentioned or communicated anything about the birthday, so we were genuinely touched that the team went out of their way to make the occasion special. It was such a thoughtful gesture and made our stay even more memorable.

The location is also very convenient, with easy access to shopping malls such as CentralWorld and Big C. However, due to the nearby construction, the traffic around the area can be quite heavy.

Overall, we really enjoyed our stay and truly appreciated the warm hospitality and thoughtful service.

The facilities were a bit old, but clean, so I had no problem sleeping. The pool was small, but I could use it leisurely, and the water was very clean. There was no machine to inflate the tubes, so I had to blow them up myself, but kickboards and towels were available. The breakfast was also good; the coconut pancakes were delicious, and the freshly made Pad Thai was tasty too. However, the hotel's location was a bit far from the tourist attractions, so I had to use Grab a lot, which was a bit inconvenient. For those planning to use public transport, note that the BRT station is accessible from the M floor.

Fantastic hotel! The service was incredibly attentive, everything was spotless and hygienic, and the breakfast offered a great variety. I especially loved the welcome bar – the atmosphere was fantastic, and they had live music. It's also super close to the shopping mall; you can get there directly via elevator, so the weather outside doesn't matter at all. My only minor complaint is that the sauna was a bit small. But overall, I really enjoyed my stay.

The room was excellent and beautiful. They offer a shuttle service to the Government Complex Chaengwattana BTS station. There's also plenty of dedicated hotel parking. It's quite convenient to get around. Highly recommended! 🙆🏻♀️🫶🏻♥️💕

This hotel boasts an excellent location, just a 15-minute walk from Wat Saket (Golden Mount). The Grand Palace, Wat Phra Kaeo (Temple of the Emerald Buddha), and Wat Pho are only a few minutes away by motor-taxi. Being right next to the Chao Phraya River, you can also take a boat to Wat Arun (Temple of Dawn). The hotel's facilities are great; the wet and dry areas in the bathroom are well-separated. The bed in the room is very comfortable, and there are power outlets conveniently located by the bed for charging. The room itself has a very stylish design, with a view of the pool from the room, yet you can't see into the rooms from the pool. The swimming pool downstairs is also quite nice and perfect for tourists.

The hotel is quite decent, not too expensive, and the location isn't too far off. It's suitable for families. The breakfast is excellent with a wide variety of dishes, almost every cuisine is represented.

The hotel is a low rise building about 8-storey. It locates close to Central Marina mall about 600-800m in walking distances. There are 7-11 , chinese restaurants and a large massage shop and a Runway market nearby which sells street foods and local fruits and souvenirs. We got a large connecting room for 4 persons with 2 bathrooms. Very spacious and comfy. The building a bit old, but overall is not bad. There are a small swimming pool and fitness with sauna room and steam room in the hotel. The drawback of this hotel is only a parking lot which doesn’t seem enough at the night time. The alley in front of the hotel may be flooded in the rainy season which may drown your car. Be careful!
In a nutshell, overall is good to excellent for the experiences. Love the space of the room and the comfy bed.

Overall, the service and everything else was satisfactory. However, I'd like to provide some feedback:
1. There was a thick layer of dust under the bed, as if it hadn't been cleaned in a long time.
2. The bathroom had a pungent chemical smell.
3. The shower didn't drain properly, leaving standing water on the tile floor.

Centara

Columbus

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