Name: Royal Oasis Club at Pueblo Quinta
Address: Benalmadena, Spain
Rating: 9

Spain

San Miguel de Abona

Costa Adeje

Benalmadena

Mijas

United Kingdom

Carnforth

Austria

Schladming

We stayed for 6 nights in an apartment with a large bedroom, a spacious living room, two bathrooms (one with a tub, one with a shower), a fully equipped open kitchen, and a large sea-view balcony.

Pros:

First, my immediate impression upon check-in was how incredibly clean it was. Although the overall facilities here are a bit dated, every corner of the room was spotless and very tidy. The dishcloths and rags were brand new, and the trash cans were pristine. Cutlery, various cooking pots, a refrigerator, coffee machine, toaster, kettle, oven, and microwave were all provided. Plus, there's a supermarket right below the front desk, so cooking for ourselves was very convenient.

Second, the front desk service was excellent. The whole hotel had a wonderful atmosphere, including the pool and the rooftop cafe. There were also plenty of sofas, tables, and chairs where you could sit or recline. The public areas were very spacious and clean, and there were many activities available. The ambiance was truly great.

Third, you could book various tours directly opposite the hotel's front desk, and communication in English was seamless.

Cons:

When I went to sleep at night, I smelled a strong musty odor. I searched high and low for a long time but couldn't find anything moldy, even under the bed. The next night, the strong musty smell was still there, and I finally realized it was coming from the decorative panels of the bedroom furniture, which all had a very heavy musty smell. I removed all the dresser drawers and nightstand drawers and put them out on the balcony to air out, but the headboard panels couldn't be removed, and the strong musty smell persisted. I contacted the front desk, and they immediately sent a repairman to the room. After a quick look, he told me they'd be back in 'five minutes,' and then... nothing. He never returned.

They have a WhatsApp customer service, with different staff members on duty each day. When a new staff member asked how everything was, I mentioned that yesterday's repairman said he'd be back in 5 minutes but hadn't returned in over a day. The customer service agent apologized but said they had no vacant rooms. I told them I had already moved to sleep on the sofa. Mold can seriously affect one's health, especially for families with children, and I hope they address this. Then another customer service agent took over, and nothing was resolved; the issue was just left hanging.

Every time I inquired, they responded with a very good attitude, but no one actually solved the problem.

Honestly, they only need to replace the moldy decorative furniture panels with ordinary wooden ones; it's not a difficult task.

The room was very clean on the first day of stay, and the quality of cleaning every three days after check-in needs to be improved.
Other than that, everything else is satisfactory. The front desk is friendly and can help solve problems in time.
The environment is very quiet and leisurely. You need to rent a car to travel, and the parking lot is not free.

Excellent 4 days with my girlfriends. Arrived early, at the hotel they promptly adjusted our arrival and allowed us to leave our heavy luggage, in storage. Always friendly helpful with a smile. Highly recommended value for money. A**osphere everything we desired. 
Thank you 
Sunset view team

We had a mixed experience during our stay.

At first, we were assigned to D block (room D104), which was extremely noisy due to a nearby bar, and there was also a toilet issue with continuous running water. We were unable to sleep at all that night, despite having requested a quiet room well in advance.

After communicating with the hotel, they eventually changed our room for free, which we appreciate. The new room was in I block, and the difference was huge — the room was much newer, very spacious, comfortable, and almost completely quiet. The facilities were clearly more updated, and overall the stay improved significantly.

The only issue in the new room was that we found one large cockroach, which was unpleasant, but aside from that, everything was fine.

I would also like to highlight that the front desk staff were polite and helpful, which is definitely a big plus.

Overall, if you are planning to stay here, I would strongly recommend avoiding D block, especially if you care about noise and sleep quality. If noise does not bother you, it may not be an issue — but for light sleepers, this is something to be aware of.

Excellent location and everything you need on your doorstep. Go to hyperdino next door for cheap food and drinks.

Hotel has everything needed and apartments are a good size. Fast service at bar for food and drinks.

Animation team friendly and attentive especially Raquel 

Reception and check in very fast. Raquel if Reception was great.

No frills but we had the best time  the outside as you walk up is deceiving so wait until you see inside.

Have been to Tenerife on several trips and I wish I had discovered Sunset Harbour on my first visit as I wouldn't have stayed anywhere else.
Great staff all over the complex, reception,pool,cleaning,bar and restaurant, nothing too much trouble.
We really enjoyed our New Year stay.

This hotel is punching above its weight and winning. The staff are all really friendly and really take pride in making sure your stay goes well. While on holiday I had a problem with my suitcase not wanting to unlock (likely due to being thrown about in the plane). The staff helped me and found a solution to get inside by cutting the tags and smoothing them off to avoid injury. Without which I'd have had no clothes for the trip.

While in Spain we had the national power outage which was totally beyond anyone's control. The staff handled this the best they possibly could. Allowing us to gather water from the pool to aid with flushing toilets, which were affected by the power outage. Providing us with candles and matches. As well as the rooms having a torch inside. When the power came back on, they organised a get-together with complimentary drinks and nibbles to thank us for our patience. This was a lovely touch even though this wasn't the hotels fault. The room I stayed in had recently been renovated and I was so impressed by the new design and choices that had been made. The resort was kept clean all the time by the fantastic cleaning team who were always doing something. All members of staff were friendly and were on board with the hotels pledge to reduce its environmental impact. The hotel doesn't have dedicated parking but on street free parking is so easy to find between the hotel and the park that this isn't an issue. The location is minutes away from the seafront and a selection of places to get breakfast and other meals.

I've been to this hotel before, but I've seen a real improvement this year in how Sahara Sunset is being ran. I look forward to seeing how they continue to develop.

New, clean, and well-equipped apartment. It had a TV, ceiling fan, and air conditioning in both the dining room and bedroom. It also had a washing machine and dishwasher. Close to the seafront... definitely a highly recommended place.

Diamond Resorts

Columbus

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