Name: HF Ipanema Park
Address: Lordelo do Ouro, Portugal
Rating: 8.4

Portugal

Lisbon

Porto

Lordelo do Ouro

The front desk was extremely helpful whether it was arranging an early check in, providing directions or just overall information.  The hotel is in a great location, right at the Metro, Hop on Hop Off Bus, or walking distance to the various sights to see in Lisbon. The rooms were clean and comfortable.  Would stay again.

The hotel was in a great location very near a Metro station and very central. There were lots of good restaurants near by, which were very reasonable priced. 

The reception staff were lacking and in need of much better training. They are the face of the hotel and if they are not happy smiling and attentive it leaves a very bad impression with customers.  We found them to be very unapproachable and not forthcoming in their assistance. No smile, no cheer, no willingness to assist.
In complete contrast Ruben who looks after the breakfast room was caring, happy, attentive and went out of his way and did whatever necessary to make your breakfast as joyful and perfect as possible. 

The rooms were clean and spacious although we did have an issue with a green flashing light in the room. I called down to reception and they told me how to resolve this. 
In general I would recommend the hotel but management need to resolve reception staff issues for it to be a great hotel.

The hotel's location is excellent, situated at the northern end of Liberty Avenue, making it very convenient to get around. There's a subway station right downstairs, about 50 meters away. As for other facilities, it's pretty much on par with an average, older domestic business hotel. It's acceptably clean, and while the breakfast selection isn't huge, it's enough to fill you up. The staff are all very good, and any requests are promptly responded to and met.

I had a wonderful stay at FH Fénix Urban Hotel. Everything exceeded my expectations – the rooms were clean, modern, and very comfortable, and the overall atmosphere of the hotel was welcoming and relaxing. The staff were friendly, helpful, and always ready to assist with anything I needed.
The breakfast was rich and varied, with plenty of delicious options to choose from, which made each morning even more enjoyable. 
The location is also very convenient, making it easy to explore the city. I truly enjoyed every aspect of my stay and would definitely recommend this hotel to anyone visiting Lisbon. I would happily stay here again!

The good: Very nice hotel, friendly staff, large rooms, breakfast provided a lot of variety and was tasty, room was very clean. The less good: shower size was a little small and the corner doors made it hard for the water to not get splashed onto the floor. Location is a little far from tourist attractions 30-40 min walk
All in all, would recommend

Very nice hotel, we had a stay in a spacious 2 bedroom accommodation (2 adults and 2 children). Comfortable beds and room facilities are very satisfying. The only challenge was the lift in the morning and no option to use stairs which was very frustrating. Breakfast was very simple and didn’t offer a lot of variety, kids had a problem to have pancakes for breakfast and had to ask for it as it was not served, however mentioned as a standard daily meal. Location is a little further from the center, but very fast to get by uber. Generally we enjoyed our time staying here.

We booked this hotel which is not close to the city centre to be able to have a pool to relax after a day visiting Porto. Uber was very affordable if you are in a group, if not, there is an easy bus service to reach the city. There are some options for an evening meal+ supermarket in the area but nothing extraordinary. Dinner in the hotel looked good but we didn't have dinner only breakfast which was good. Room was big and nice, common areas were really lovely. Biggest moan/warning/suggestion for improvement would be: the lifts took for ever (15 floors all in all) lots of queues forming. The wet areas could be so much better. The outdoor pool was overcrowded all the time and had very limited loungers that people took/reserved from 9am, so people even had to sit on the floor. With nowhere to put myself, I went to check the indoor pool. A much nicer space but again nowhere to relax, no loungers or chairs.

The location is average, a little far from the city center, and the hotel is a bit old. The room is big, but the equipment is old and the hygiene quality is average. I probably won't choose this hotel again next time.

HF Hotels

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