Name: Sheraton Jumeirah Beach Resort
Address: Dubai, United Arab Emirates
Rating: 8.9

China

Shanghai

Türkiye

Istanbul

United Arab Emirates

Dubai

Xi'an

United States

New York

Guangzhou

We checked in around 8 PM on the 26th, and the lady at the front desk was lovely. She gave us a free room upgrade and arranged for my friend and me to be on the same floor with a great view. When we checked out on the 29th, the short-haired lady, I think her name was Moon, was very professional and efficiently handled our check-out and extension. The bell staff were also fantastic; they consistently helped us with the car doors and loading luggage, and even brought our bags up to the room – very enthusiastic. The housekeeping auntie was also very polite; she noticed we drank a lot of water and left extra for us during cleaning, which was very thoughtful. Just a minor note: we found hair in both rooms on the day we checked in, and the used, wet bathrobes weren't replaced after the first night's cleaning. We'll definitely bring our family to stay here on our next visit to Shanghai, and we look forward to an even better experience next time.

Although the hotel is a bit old, the quality of its facilities is still good. The bathroom is large, and the air conditioning is strong and warm. The front desk staff, especially Lucky, provided excellent and enthusiastic service 👍🏻👍🏻👍🏻.

Areas for improvement: It would be even better if the TV could be upgraded to one with screen casting capabilities, and the breakfast is a bit too simple.

This was the worst check-in experience I've had across all my stays. Given that the hotel was clearly hosting both art festival personnel and numerous senior tour groups, they should have deployed more front desk staff to handle check-ins from the outset. Initially, only one counter was open. I patiently waited in line, but when another counter became available, there was no staff present to guide guests or ensure check-ins were processed in the correct queue order. This led to some impolite individuals cutting in line (one person even had a stack of ID cards in hand). I continued to wait patiently, and then another service staff member arrived at the front desk, but again, offered no proactive guidance. As a result, those standing closer to this new counter simply cut in to be served. What's more, there were only three guests ahead of me in my original line, yet the check-in process was incredibly slow. Such issues are unacceptable for a five-star hotel, and I am quite disappointed.

I really should have booked a different hotel. The room was incredibly old and had a strange odor. The walls were dirty, and there was a sealed water dispenser taking up space in a weird way. I don't think I'll be staying here again.

I recently stayed at this hotel and had a delightful experience. The location is convenient, with easy access to public transportation and nearby attractions. My room was spacious and well-furnished, featuring a comfortable bed and a modern, spotless bathroom. The hotel offers excellent amenities, including a well-equipped fitness center and a relaxing spa. Dining options were diverse and delicious, catering to various tastes. The staff were friendly and attentive, providing outstanding service throughout my stay. Overall, the Shanghai Jia Ding Sheraton Hotel is a great blend of comfort, service, and convenience, making it an ideal choice for both business and leisure travelers.

As a multi-generational family traveling with seniors and children, we chose the Sheraton Fengxian Baohua, hoping for a comfortable holiday. The hotel's hardware truly stood out – the spacious and grand public areas, generous room layouts, and excellent location (adjacent to Qingxi Ancient Town and Shanghai Fish) all laid a solid foundation for our trip. However, the 'soft services' during this stay were a major disappointment, starting strong but quickly deteriorating. The management shortcomings exposed during the peak holiday season were particularly regrettable.

**I. Positive Highlights: Robust Hardware, Heartfelt Frontline Service**

1.  **Excellent Hardware Facilities:**
    The hotel's overall decor is modern and elegant. The high-ceiling lobby design feels open and bright, guest rooms are spacious with good soundproofing, and the mattresses offer medium firmness, making them suitable for elderly guests. Its prime location is a significant advantage, with Qingxi Ancient Town within walking distance and attractions like Shanghai Fish and Fengxian Museum all within a 15-minute drive.

2.  **Heartwarming Support from Frontline Staff:**
    Despite frequent issues at the management level, our housekeeper, Auntie Duan Xiubi, was an absolute lifesaver. When we faced the predicament of no spare duvets (the front desk claimed, ”all spare bedding was used up”), she proactively intervened. She not only quickly found pillows and personally put on clean duvet covers but also thoughtfully told us, ”It's busy during the holidays, no need to rush, make sure you get some rest first,” and even wished us to ”have fun.” Her enthusiasm, resourcefulness, and sense of responsibility injected warmth into the stark management shortcomings, becoming the sole 'service highlight' of our stay.

**II. Negative Experience: Disorganized Management, Slow Service Response**

1.  **Chaotic Check-in Process, Excessive Communication Burden:**
    Our group arrived at 11:30 AM to discuss check-in time, clearly stating that ”the whole family would go out for lunch and return around 1:00 PM to check in.” However, upon our punctual return at 1:00 PM, only one of our three booked rooms was ready. Considering the holiday crowd, we proactively suggested, ”we'll gather in one room to rest first,” but this wait stretched to 2.5 hours. It wasn't until 3:30 PM, after multiple calls, that the remaining room cards were delivered by a robot, with no human providing any updates on the progress. The elderly and children grew tired from waiting in the cramped room, and the lobby sofa area was also full, offering no alternative resting spot. The experience was extremely poor.

2.  **Basic Services Missing, Superficial Emergency Handling:**
    Upon checking in, we found no spare duvets in the room. When we called the front desk, the response was, ”There are too many guests during the May Day holiday, all spare bedding has been used up.” Such a shortage of basic guest supplies indicates a serious miscalculation of holiday occupancy by the hotel. It was only after our persistence that Auntie Duan managed to arrange for a blanket (not standard bedding), while the front desk never proactively followed up or apologized.

3.  **Passive Management, Relying on Frontline Staff to ”Firefight”:**
    From check-in delays to supply shortages, the core problem stemmed from management's disorganized coordination: a lack of oversight on cleaning progress, insufficient guest supply reserves, and no emergency mechanisms in place. When faced with guest requests, the front desk merely robotically repeated ”please wait” and offered no solutions (such as prioritizing access to a lounge area or providing complimentary drinks), creating a stark contrast with the proactive efforts of the frontline staff.

**III. Summary and Recommendations**

If rated comprehensively as ”5/5 for hardware, 3/5 for service,” the hotel's solid foundation in hardware is certainly commendable. However, the service details proved to be a significant weakness, especially during peak occupancy, where management flaws directly exacerbated guest inconveniences, making it extremely unfriendly for multi-generational families with elderly and children.

**Suggested Improvements:**

1.  During holidays, optimize cleaning schedules in advance and display real-time room readiness status to minimize guests' unproductive waiting time.
2.  Stock sufficient basic guest supplies (e.g., duvets, cribs) to prevent passive situations where supplies run out.
3.  Management needs to proactively take responsibility for coordination, rather than leaving frontline staff to ”put out fires” alone. Basic compensation solutions (such as late check-out or dining discounts) could be offered to alleviate guest frustration.

Finally, a special thank you to Auntie Duan Xiubi. Her presence made us believe that if the hotel truly prioritizes supporting and training its frontline staff, the service experience would undoubtedly see a qualitative improvement. We hope management will listen to the voices from the ground and not allow heartwarming individual efforts to be undermined by disorganized management.

(Note: This experience is based on the May Day holiday in 2025; regular service may vary and is provided for reference.)

A wonderful place to spend the weekend with family and kids! Special thanks to Vivian at the front desk, who is kind, helpful and attentive. She gave us another bed and crib so that grandmama can also spend the night with us and baby. Will come visit again.谢谢Vivian和酒店的staff ;

Perhaps this Sheraton use to be good in the past, but now this hotel only pretending to be 5star. Really rooms is fine, but everything needs repair, everywhere is cracks on the walls and dirty corners in the bathroom. Everyday housekeeping should clean better and wear glasses to see dust everywhere. 
One thing is good is clean beddings and comfortable bed so you may enjoy view to pool and sea side, which cost 100$. But is you go around this lovely swimming pool you will see a lot of cigarette ends, dust, rubbish and broken tiles on the floor, which is right time to repair. One more note about restaurant, we try some food like pizza etc., meal is with low quality and then later I got problem with stomach. Thanks Heaven there is nice faces on reception who thy to help me anytime. Big hello to managers of Sheraton who forgot to check rooms of hotel completely, before to sell your room hotel manager shoul know what they sell to clients.

Very nice place. The staff especially YIGIT was very professional and top notched in assisting customers. I am pleased with the accommodation.

Our stay here was absolutely fantastic! The location is super convenient. Our room was spotless, and the bedding was so soft and comfortable, guaranteeing a great night's sleep. The staff were all really enthusiastic and welcoming. I definitely have to give this hotel a five-star rating!

As soon as I walked into the lobby, I was drawn in by the cozy decor and the lovely scent. The room facilities are very new; we had a smart toilet, high-speed Wi-Fi, and a projector – everything you could ask for, making the experience truly amazing. The breakfast spread was extensive, offering both Chinese and Western options, and all the ingredients were fresh and delicious. The cleaning lady did an incredibly thorough job every day, even getting into all the corners. And the service was outstanding; any request we had was handled promptly. I highly recommend this hotel!

Perfect stay, polite staff, great breakfast, ok good indoor pool located underground with powerful jacuzzi.

Very nice room service food quality as well! Wonderful stay overall!

Love Atasehir area. Nice, clean, organized and safe. 
The grand Sheraton staff are friendly, warm and helpful. The house keepers are extremely helpful for keeping the rooms clean and comfortable.

This is an excellent hotel. My boss was very satisfied with our stay, and it was also very budget-friendly. The facilities are comprehensive, and the breakfast was good. Most importantly, its convenient location makes getting around incredibly easy. I would definitely choose this hotel again given the chance.

Nice location by the creek, but the room felt dull and outdated. Furniture needs a refresh and layout of some rooms was quite weird (got a room with a super odd layout and had many corners in one room and requested to change it). 

Executive lounge was disappointing - no windows and low energy. Big shoutout to Hsu, who made a real difference with excellent service at the exrufithe lounge. Check-in was smooth. Breakfast was decent, but nothing special. Overall, okay stay, but not quite up to expectations.

A fantastic hotel in a good location - easy to get around Dubai from here either by taxi, car or the metro is only a few steps away. The hotel is beautifully designed from the lobby to the top floor pool and bar. The rooms are spacious, spotlessly clean, and with all the facilities you would expect. The beds were super comfy and the pillows and linen were great quality resulting in a fab nights sleep. The rooms are also soundproof so no noisy neighbours! The restaurant has a huge selection on offer for breakfast - great quality too. The roof top pool and bar was an awesome place to relax and have a drink, day or night.
The service from reception, concierge to the roof top bar was outstanding. Overall ,a fantastic holiday and a great place to stay - thank you.

I had a wonderful experience at this hotel. The staff were exceptionally kind and accommodating, making my stay truly enjoyable. From the reception team to those assisting with the elevators, everyone was incredibly helpful. I also had a delightful conversation with the Filipino staff, which added a personal touch to my visit. The breakfast offered was not as extensive as anticipated, but it was still enjoyable and of good quality! And the handcrafted coffee, it was a real treat compared to the usual machine-dispensed options—100/10! While it took a little time for the water to warm up in the bathrooms, the room itself was fantastic—definitely a 10/10. Balconies are locked by default for safety, but you can ask the hotel to make it available for you. Only 4-5 mins walk from Jumeirah Beach Residence 1 tram station. I will highly recommend this hotel to friends and family!

Gym, pool, and sauna are available.

Great location directly at the beach, different restaurants choices in the hotel and close by, nice lounge with amazing view across jumaira beach

Sheraton

Columbus

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