Name: Empark Seabed Hot Spring Hotel
Address: Cixi, China
Rating: 9.3

China

Beijing

Chongqing

Cixi

Hefei

Fuzhou

Jinghong

The only difference between the room types is the floor level. My colleague's 1088 room was on the 7th floor, and my 1588 room was on the 10th floor. The room layouts were identical; just the floors were different.

Also, the front desk service had an attitude problem. There was a tissue box on the round table in the room. When I tried to move it to the bedside table during my stay, I only picked up the top part of the box; the base and tissues fell onto the table, and that's when I realized the tissue box was broken. When checking out, the male receptionist asked about the tissue box. I told him what happened honestly. He then gave a sarcastic snort, like 'Heh, are you saying you didn't break it? Our staff said it was fine before.' I was speechless. If you're going to treat every guest with the mindset that 'customers are liars, customers always make excuses, customers will never admit fault,' then where's the sincerity? Did you thoroughly inspect it? Do I need to call someone over immediately to verify when I find a broken amenity? Is that really necessary?

And finally, please enjoy the nearly 200-RMB breakfast; the stir-fried dishes were beyond words.

This hotel is fantastic! The front desk staff are warm and efficient, and everyone's smiles made us feel right at home. The rooms are clean, tidy, and well-equipped, making for a very comfortable stay. Breakfast was also excellent, with delicious Beijing specialties. It's definitely a hotel worth returning to, and the surrounding transportation is very convenient. The lobby decor is also unique and stylish!

This hotel is quite spacious and has a tranquil atmosphere. The guest rooms are generously sized and well-lit. The front desk staff were very enthusiastic and helpful; they immediately resolved an issue with the TV remote control in my room. When I scraped my ankle hiking, the front desk kindly provided a band-aid. The breakfast buffet was quite rich, with plenty of pastries, fruits, and coffee available. The freshly made hand-pulled noodles were particularly delicious. During the May Day holiday, the hotel organized a variety of activities for children, including lacquer fan painting and baking, which the kids clearly loved. The pool and hot spring bath on the basement level were at a comfortable temperature, perfect for relieving the day's fatigue. If I have the opportunity, I would definitely stay here again.

Before I even arrived, Sisi from the lobby proactively contacted me to ask about my arrival time and room preferences. When I got there, I found that everything was arranged perfectly. During my stay, she messaged me to check if everything was okay, and once I confirmed there were no issues, she didn't follow up unnecessarily. At checkout, she reminded me to check for my belongings. Throughout my stay, the communication was concise and to the point, without a lot of chatter, but all the important details were taken care of.

The hotel's location is excellent, and the environment is comfortable. It's right next to Guanyinqiao Pedestrian Street, making it super convenient for a relaxing vacation in Chongqing. The lobby also offers complimentary ice jelly and various other Chongqing snacks.

It has been a pleasant stay. Thank you!
Hotel is within short 5-10 minutes walking distance to nearby eating places while a DIDI to nearby popular sites also typically dont take more than 15 minutes. This is a great place for business travellers who want to steal some time off for brief sight seeing. The lunch buffet was a little underwhelming considering the reputation of Chongqing being a food haven. Also, if the room's air condition can be improved as it gets slightly warm at times, it will be an even better stay. 
That being said, the service, cleanliness  and attention to details have been outstanding. Overall, I am very happy with the stay!

Xiao Xuan and Xiao He at the front desk are professional and enthusiastic, the check-in procedures are efficient and fast, and the staff actively provide room upgrade benefits, full of sincerity. The external and public areas of the hotel have a beautiful environment, clean and tidy atmosphere, and the business reception is very high-grade; The rooms are quiet and tidy, the supporting facilities are perfect, the service response is timely and thoughtful, whether it is a short-term business trip or a meeting, the overall aspects are impeccable! Very enthusiastic, very satisfied and very satisfied

Giving it a five-star rating out of habit, but I do have a few complaints: The shower only has shampoo and body wash, no conditioner. They only provide two bottles of cheap Ice Dew mineral water, and you have to call room service for more, whereas before they used to provide four or six. The outlets are definitely old; charging plugs easily fall out. If you don't specifically ask the front desk, they only give you one key card and don't proactively offer an extra for charging. The price of Tower A remains stubbornly high, and the occupancy rate isn't what it used to be, judging by the emptier parking lot. With more and more new hotels popping up nearby, there are now more choices. If they don't make some changes, it's going to be tough for them. Also, the toilet flush is weak, and there's no place to put your phone.

Environment: Surrounded by greenery, fresh air
Facilities: The villa is fully equipped, including hot springs, mahjong TV, etc.
Sanitation: Each room has its own sanitary facilities, clean and tidy
Service: I felt the hospitality as soon as I arrived at the hotel. A large plate of fruit was sent. The electric car was available on call. The two drivers I met were a tall young man and a middle-aged master. They were very thoughtful. 👍The sister who manages the hot springs cleaned the pool carefully. The hot spring water is level one, but I was told that the water temperature can only be maintained for 2 hours. In fact, the water temperature is a bit high and the children can't stand it
Breakfast: Rich, the rice cakes are delicious and unique

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