The truth is, I'm not going to say anything about the hotel or the facilities, because it won't complete my stay. My experience is that I booked at this hotel to go with my family, and when I arrived the dates did not match. I don't know if it was my fault or Booking's fault but when I arrived the hotel was full and they told me they couldn't do anything. I sent him an email explaining what will happen to me, and to see if they could return the money or even just part of it. They only responded to me, cancellation rejected. They didn't offer me a change of dates or even any solution. Let them enjoy the money they have kept, but let them know that he who has a mouth is wrong. I'm just telling you that if they were the only hotel in Viana do Castelo, I would never return. But luckily there are more who are not like you.
Original TextTranslation provided by Google