The room was dirty period and there were mystery spots splashed all over the bathroom wall across from the toilet. There were toothpaste sprinkles all over the back board behind the sink period the bed was uncomfortable period additionally, we sprang for a nicer room in the mountain side, thinking we would have a nice view; the only view we had was of the heater units. The elevator foyer smelled VERY STRONGLY of urine. When I asked a security guard a question regarding directions (beside the complex is so chopped up and hard to easily navigate), the security guard was extremely rude and very short for no reason. One set of elevators were not working properly but NOT marked, and we were awoken by some sort of fire alarm that was silenced but kept alerting with no explanation. We came here for a concert, but will likely reconsider in the future.