84 Reviews
Extended Stay America Suites - Philadelphia - Cherry Hill
Cherry Hill|2.62km from Ellisburg Circle Shopping Center
My friend and I booked 2 separate rooms at the Cherry Hill extended stay. When we arrived to check in, after a 3 hour drive, I was told that there were no rest rooms that I could use until I checked in my room. When I finally did arrive in my room, my bathroom was filthy so I had to clean it before I could use it. My friends kitchen floor was so dirty that our shoes stuck to it. There were black flies all over my friends bathroom and kitchen sink. While doing laundry the next day in a laundry room where only 1 washer worked and I had to pay $4 to dry 1 load of laundry, I met an older lady... She told me that she had laundry on the second floor that she was not able to bring down herself. I offered to do it for her and quickly regretted my decision. Turns out that the 2 bags of laundry were in the hallway (directly across the hall from my friends room) were full of towels covered in Feces with a rip in the bag. The stench that was coming from the bag was so unbearable I thought I might pass out and it was also covered in bugs, the Same kind that were occupying my friends room. My friend gathered her stuff and came to stay in my room. We were told that there were no rooms available for my friend to move too. My toilet proceeded to break and no solution was offered. After shift change an available room magically became available at 12 am. We packed out things at 12am and the room the moved us to was also filthy and there was a huge bug on the bathroom floor. After getting some sleep at 5am we accidentally over slept and we were harassed the entire time that we showered to get out of the room. I have put in 3 complaints to corporate and was told I would receive a call back in 24-48 hours and 6 days later have yet to hear from corporate. Worst experience of my life.
