Hotel Delaf

Really bad experience when it comes to customer service, It was really cold outside, an absolutely no heat in the rooms or hallways. I went to ask the receptionist and she told me that the owner has tuned off the heating for the year in order to save money. I then asked for a a heater that I can take to my room, and she said that they do not have any. She said to use the extra blanket in the closet. The extra blanket in the closet was extremely dirty and dark spots all over ( not sure what it was, maybe dried up blood). They did absolutely nothing to provide heat in the room .. The worst hotel in Cluj when it comes to hospitality You be the judge on the extra filthy blanket.. Bad ownership, Wi; report to HORECA and make an official complaint. The heat is mandatory , otherwise it should have been stated prior to payment that the owner is cheap and does not turn the heat on

I had a very pleasant stay at Hotel Delaf. It is clean, comfortable and offers good value. The staff were pro active and very helpful in offering advice. Bianca in particular is a real provable solver.

I stayed in Hotel Delaf for 7 nights. It is a very clean hotel and super location, 20 minutes walk to the old town. The decor is somewhat dated. The WiFi in the rooms was not working so had to sometimes work in the reception area. The staff were nice. The food was not good, often cold so would recommend not eating there. There are many rugs and carpets which were trip hazards. There is no lift on the building or none that I could see. The hotel has huge potential buy needs to be realised.