WoodSpring Suites Conroe

Very poor 'non-service' here Zero housekeeping even though it was paid for@ check in Both the site mgr & office mgr need to be fired..both repeatedly lie everyday about everything Rundown bldg/location Cops called most nights Kids playing in the parking lot even during rush hour, zero response to this dangerous situation Overflowed trash bins, numerous rats present Never stay here..never

The place was so gross, once you got into the hallways smelled like smoke that was coved up with orange smell. The room looked like a break room, and had hair on the bed when you got in there. The room did not smell good what so ever and it was super dirty. The lady on the counter was super nice, but once we got in there she was on her phone texting. So inappropriate.

For starters my husband and I are not picky at all. As long as the room is clean we don’t normally have anything bad to say. But our experience here was one of the worst. Right off the bat we arrived right at check in which was 3:00pm we were told our room was being cleaned and would have to wait 30/45 minutes and come back. So we did since we still needed to run a few errands, we come back and our room still isn’t finished being cleaned. We were told there are no cleaning people that come in this entire place. The girls cleaning were just two random woman that stay at the hotel itself. We were finally able to get in after waiting an hour. Room was clean other than a few things broken and stuff but again we don’t care much about these things. The bed only had two pillows which were so flat they didn’t do much so I sent my husband to get a couple of extras and was told there were none. To top that off we had to use the same towels our entire stay also. Most of our time there we had a constant smell of **** coming from most of the surrounding rooms in which people live. These people who also hang around outside and in the halls at all times. The entire place just was not worth what we paid for it. I would recommend to anyone not to go here.

Outdated they charge for towel service and they don’t clean linen or take out trash.

Picked this hotel because pictures looked ok.Room nothing like the pictures.Room had no towels.When we asked for 2,we got one and it was stained.Never found a ice machine.Outlet in room tripped GFCI Everytime we plugged a cell phone in,turning off all the lights.Many of this hotels residents appear to be there on a permanent basis.The one elevator is horribly slow and dirty.Ivspend about 80 nights a year in hotels and this one was the worst one in the last 10 years.Traffic noise from trucks on freeway is bad too.

Shower head was full of black mold, hallways smell like a dive bar full of cigarettes, and they don’t give refunds I asked the first night and was told no.

You suck. If you stay have conroe pd on speed dial

It smelled liked cigarettes and alcohol, the carpet was so dirty throughout the entire place

Customer service is great . However this is the 2nd time I have stayed here and my room was not clean. The housekeeper redd some training on how to clean rooms .I gave them 2nd chance and they did not get it correct .