Mountain Plaza Hotel

Mountain Plaza Hotel Reviews

Mountain Plaza Hotel

Oberwiesstrasse 3, Davos, SwitzerlandView Hotel Details
Mountain Plaza Hotel
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Mountain Plaza Hotel Guest Reviews

4.1/5
Very Good
24 Reviews
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(24)
Positive reviews(21)
Negative reviews(3)
Guest User
Budget Double Room
Checked in Dec 2021
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2021
Waren schon mehrmals auf dem Campingstellplatz des Hotels und nun das erste Mal im Hotelzimmer. Sehr schönes und gepflegtes Hotel mit toller Dampfsauna und freundlichem Personal. Getränke der Minibar sowie Tickets für die Ortsbusse waren inklusive. Es hatte alles, was wir brauchten, um uns vier Tage lang zu erholen und im Wellnessbereich zu sonnen. Wir kommen gerne wieder!
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Nicole
Checked in Feb 2024
Family
4.0/5
Very Good
Posted on Feb 26, 2024
There was no bellboy and you have to find a cart for the luggage yourself. The hotel itself is quite nice and the rooms seem to be new & very clean. Nice breakfast buffet - missing a proper coffee ( just machines there). The the rest is a very good selection of everything. Very friendly staff in the hotel. Location is kind of close to Jakobshorn bahn and center, so everything in walking distance
johnnyqdiver
Checked in Jan 2024
Friends
2.0/5
Posted on Jan 30, 2024
This hotel has deteriorated significantly since it changed hands. The quality and choice of food is significantly worse both at breakfast and dinner. Also, the staff are much less service oriented and give the impression of not caring less. When this hotel was run by Sun Star this was a brilliant hotel where everyone went out of there way to ensure perfection but this is no longer the case. The new operator appears to be much more interested in hiking prices and reducing costs. Overall, very disappointing and a shadow of its former self.
Response from Property: Hello jonnyqdiver Thank you for your feedback. We regret that we could not convince you with our service. A little bit surprising is your review of our service staff, as we are still working with the most part of the same team as before. We also continue to source our food from local producers who meet the highest standards and quality. We wish you all the best and we would be delighted if you would visit us again. Kind regards from your Mountain Plaza Hotel
drdww
Checked in Jul 2023
Other
4.0/5
Very Good
Posted on Jul 24, 2023
First time since 2015 and just as enjoyable as before. First time having to have gluten-free food and this was addressed very well. Great location and friendly staff in restaurant, reception and wellness.
Douglas H
Checked in Mar 2023
Other
5.0/5
Outstanding
Posted on Mar 4, 2023
I Spent 7 nights on my ski trip but have stayed here several times before. The staff looked after me a single traveler very well indeed. Everywhere was clean and I thoroughly enjoyed my stay. I will come again next year if thew snow is good. There was ample food and lots of variety
Response from Property: Dear Douglas Thank you for taking the time to write a review of your recent stay at the Sunstar Hotel Davos. We are delighted to hear that you enjoyed your time with us and that you found our staff to be attentive and friendly. We take great pride in ensuring that all of our guests receive a warm welcome and personalized service throughout their stay. We are thrilled to hear that you have stayed with us several times before and that you plan to return next year if the snow conditions are good. We would be delighted to welcome you back and to ensure that you have another enjoyable stay. Thank you for your kind words about our cleanliness and food offerings. We believe that it is important to offer our guests a wide variety of dishes, so we are pleased to hear that you found this to be the case. Once again, thank you for your review and we look forward to welcoming you back to the Sunstar Hotel Davos in the future. Warm regards from the Sunstar Hotel Davos Team!
Guest User
Checked in Jan 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
We were made very welcome with so many of the staff able to speak English as a result of our lack of German. Rooms and food excellent.Free travel on local buses and trains was an added bonus. Any query was promptly deal with in a very clear manner. A south facing room gives a clear view along the valley.
Response from Property: Thank you for your visit and the time for a review. We are looking forward to welcome you soon again. Best wishes from Davos, your Sunstar Hotel team
niklas0lss0n
Checked in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 29, 2023
We had a very nice weekend at Sunstar Davos. Friendly staff and very good breakfast. Funny robot assistant at the breakfast room. Value for money! Also nice to get good service when renting skiequipment and frequent shuttleservice to the ski lifts.
Response from Property: Dear Niklas Thank you for your feedback! We are glad to hear that you had a lovely weekend at Sunstar Davos and that our staff was friendly. We are also pleased to hear that you found the breakfast to be very good and that our robot assistant provided some humor. We are glad that you found our services to be a good value for money, including the ski equipment rental and shuttle service to the ski lifts. Thank you for choosing to stay with us and we hope to see you again soon. Your Sunstar Hotel Davos-Team
Trek769665
Checked in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 1, 2023
Stayed for the second time in Sunstar Davos. Again the same positive experience as the first time. Great service, friendly staff, and thanks to the hiking guides. Great job by all of you. For sure we will come back for a third time !
Response from Property: Dear Trek Thank you for your visit and the time for a review. We are looking forward to welcome you soon again. Best wishes from Davos, your Sunstar Hotel team
Diana1604
Checked in Sep 2022
Other
5.0/5
Outstanding
Posted on Sep 13, 2022
We stayed in the camper spot of the hotel. We could use all the facilities incl wellness. We felt very welcome. Staff is very friendly and helpfull. We would certainly go again (camper or room). Super!
Response from Property: Thank you very much for your valued stay with us at the camping spot and for your great review. We are also happy to pass on your praise for our team and hope to welcome you back soon, whether for a long weekend or a longer stay in the mountains. Best regards, Your team from the Sunstar Hotel Davos
Verified traveler
Checked in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 5, 2024
Von Aussen sieht das Hotel etwas betagt aus, aber dieser äussere Anschein trügt. Das Hotel ist im Inneren schön und modern ausgestattet.
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Willy
Checked in Feb 2024
Other
1.0/5
Posted on Feb 26, 2024
Wir mussten krankheitshalber 1 Zimmer von total 3 Zimmern kurzfristig annulieren (mit Arztzeugnis)! Bei unserem Telefonanruf für die Stornierung des Zimmers war die Rezeption freundlich und versprach zu helfen. Bei der Ankunft erhielten wir die Auskunft, dass wir das stormierte Zimmer (Doppelzimmer mit Einzelbelegung Fr. 377.--) voll bezahlen müssten. Wir haben keinen Zimmerschlüssel erhalten (wurde das Zimmer - in der Hochaisson - etwa nochmals anderen Hotelgästen verkauft?) zudem mussten wir auch das nicht eingenommene Frühstück bezahlen! So etwas ist absolut Kundenunfreundlich - 0% kullant! Daher diese Bewertung und für uns ein Grund niemals mehr dieses Hotel zu buchen!
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Marcel h
Checked in Feb 2024
Couples
2.0/5
Posted on Feb 15, 2024
Für Ruhesuchende und solche die kein Englisch können nicht geeignet.Essen Gut, Personal kann zum Teil nur Englisch .Das geht gar nicht. Keine nachfrage ob alles gut ist. Hat so Charme wie in der Bahnhofhalle und vom Lärm her wie am Ballermann.
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Ramona
Checked in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 28, 2024
Schöne Unterkunft mit einem tollen Wellnessbereich und super gelegen zum Dorf. Auch der Shuttle Service ist super und absolut problemlos. Gern jederzeit wieder & nur zu empfehlen
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Christoph
Checked in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 1, 2024
Room Service sehr engagiert, allerdings auch recht früh...
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SieberDan
Checked in Sep 2023
Couples
3.0/5
Posted on Sep 15, 2023
Gutes Mittelklassehotel mit sehr freundlichem Personal und zweckmässig eingerichteten Zimmern. Tolles Frühstücksbuffet und guter Lage im Zentrum von Davos Platz. Das Prei-/Leistungsverhältnis könnte jedoch besser sein. Achtung - wird unter der Woche gerne von grossen Rentnergruppen besucht.
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