Hilton la Romana, an All-Inclusive Family Resort

The property was beautiful and well maintained. We enjoyed the beach, but could not walk far along due to it being partitioned off for the adults only side. We traveled with our young children. There was no seaweed in the water, and the surf was very calm. We also were not able to go into half of the all inclusive advertised restaurants due to them being in the adults only side. The worst part our trip was The Playa Collection salespeople hounding you every time you walk through the lobby. Avoid them at all costs! The hotel should really get rid of them! Very annoying! That really made the beautiful lobby less enjoyable. The food here was very good compared to other all inclusive resorts we have been to. The staff serves everything, so there is no cross contamination from other visitors. Very infection control friendly and clean! The water park was well kept and clean. The room was nothing special. Kind of on the small side for a resort, but it was kept clean and the air conditioning worked well. We could smell garbage burning a couple of nights, which irritated my eyes and throat. Would not be good for persons with respiratory issues.

The front desk personal seemed rather indifferent to my questions (schedule of activities, nearby grocery stores, price I should expect to pay for fresh coconut water) and any information they gave seemed more geared towards getting rid of me than being helpful. The front desk personal (including assistant manager) failed to honor a $25 room credit at checkout that several other hotel employees told me should count for gift store purchases. The checkout staff claimed the credit can only be used for the spa but this contradicted what I was told by staff at the spa, gift shop, and front desk the previous day. It did not seem to matter to the checkout staff that I was told the credit was for any purchase made at the hotel. The Amount in question was not a whole lot ($25) but the indifference of the front desk staff and assistant manager to apply a $25 credit I was promised by several hotel employees I think shows that at the end of the day these guys don't really care a whole lot about customer service.

The property is extremely well maintained. The beach is gorgeous with calm waters. We really loved the coffee shop in the lobby . Drinks were actually on a better side. Kids had fun at the kids club. The biggest disappointment for us given that it is Hilton was the food at the buffet. It lacked the variety and the taste was just blah. I mean, you wont stay hungry, but we have definitely seen better food options at other resorts. The resort has about 8 restaurants, we tried only Italian and French and it was simply mediocre. All in all we give it 4 starts because of the food.

Good food. Bad cocktails Good acquatic park Bad staff that work with children Sometimes nice staff.

We had an amazing time at the Hilton. So clean and staff were amazing I hope to go back soon.

Everything was great , but the beach wasn’t available because of the strong water surf ,

we were refused service from a restaurant as they didnt like what one of my family members was wearing. casual dress and fam meb wearing a collared shirt, jewlery and shorts. they did not like the length of the shorts. This was a subjective opinion and didnt feel we were treated fairly. Also the room we booked which was ocean front on the listing was not the room we were given. we had very partial ocean view. Hotel couldnt accomodate as all rooms booked. Service was sooo slow. Nice location it is sad that this happened to us

Is a nice place for a family vacation. Specially when traveling with kids

Good options felt limited for vegetarians, but in such a tropical area we expected an abundance of fruits and vegetables. Some of the fruit was disappointing as it was not always sweet.