Hotel Pergola Jamaica JFK

GOOD HOTEL WITH LOW BUDGET, VERY CONVENIENT LOCATION, ALL FOOD STORES JUST OPPOSITE OF THE HOTEL. EASILY ACCESSIBLE TO ALL PUBLIC TRANSPORT

I booked that hotel for the 22nd of April. I had a long flight from China. I arrived at the Hotel 2 am, wanted to checkout 5 hrs later for an other flight. I was denied access because check in time was set for before 3 pm. The person at the service desk told me that there’s nothing they can do that I have to rebook and pay cash money. They were not polite at all. Run by Bangladeshi people, very rude. The place smelled like ****, No sens of Customer Service. As I couldn’t change or cancel my booking. I had NO other choice but to pay an other UBER back to the Airport, slept there, wait for my flight. I would rather pay money Not to stay at that slum so call Hotel. I’m deleting my trip. Com as they couldn’t do otherwise. I’m a world traveler. I wouldn’t recommend that hotel to even a Monkey. By the way once you made a mistake on trip. Com wile booking, you’re toast.

There was no help with my big bags right from when I arrived. Music kept playing at night in the background. I felt unsafe with the general environment and had to get food from across the street, from a deli. Clean bathroom though.

Everything is good, nice and clean, the only thing is that the person working at the counter should do the same as the other staff outside. It is better if they do their work instead of watching others. Viewing again and again makes the customer uncomfortable. Hope you understand and improve the thing with working staff. This thing is disturbed other tourists to. Thanks

The 3 floor smells like **** and is extremely noisy then I was moved to the 4th floor they sent me to a room they were in the middle of cleaning and told us to wait in the hall that room had a mirror facing the bed which made me uncomfortable then I was moved to another room an the sheets were stained it just was overall nasty not to mention the lighters and rolling papers in the vending machine