Holiday Inn & Suites Detroit - Troy

The hotel was nice and comfy. Beautiful site from our window.

Nice stay clean a d the pool was clean

When we 1st arrived the guy was friendly had good customer service I told him I wanted to pay in cash he told me there was gonna be a $50 deposit fee ok no problem I explained that I wanted to pay for the room in cash and put the deposit on a card he said no problem. As I standing there waiting he told me to do the card 1st ok cool .. about putting my card I. About 3x he said he needed the manager. She come over and say it’s the system. He then informed me he was new only been there for a week ok no problem I’m being patient, another guy come over and say something to them and then said something about the card ok . So we use my wife card to see if the same problem would happen. Next then you know his giving me the key and said we’re all set breakfast is from 6:30am-10am they have a bar ect .. so I’m like ok but when do I pay he like oh it went on the card . No I said I was paying in cash long story short they held the room and the deposit onto her card until we checked out . We went to get in the pool the pool are was freezing cold we ask if the pool could be heated up more along with the heat in the area.they one lady say it’s gonna take days for the water to heat up and the heat on is 90 but it was saying it was 72 in the area. I’m like ok I’m here for a few days so can you still cut it up she didn’t Then we come down for breakfast the next morning and they say we have to have to pay $14 each So I go and ask why was we told that it was free the guy say I don’t know do

The property is close to major roadways, but without the noise. Staff were friendly and helpful.

Came to Troy to do some shopping and have traditionally stayed at The Hampton Inn and have loved it. This place is my new go to. Bathrooms are spotless and bright Super clean and modern, well lit and effectively laid out. The breakfast buffet was better at the Hampton but everything else is bang on. Could not have been happier

Hotel is new and open about 6 months but it is clear the maintenance is not going well. Parts of furniture are tapped together, the shower already has a very stained floor, instead if caulk it looks like some glue was used. The TV has local cable but not Netflix access. The checkin staff was rude and unwelcoming because I arrived 2 hrs before the stated 3 pm check-in time, "what are you doing here?". Location is great with easy access to 75, all shopping and restaurants in Troy, many companies.

I was really impressed that the staff was overly and courteous, it was a welcome change from other Holiday Inn’s that I’ve stayed at in the past.

The first room that was given to me when i checked in wasn't ready so i had to go back to the from desk to get another room. Later when i went to take a shower the drain was plugged and had to go down to front desk to get somebody to look at it because when trying to call front desk from room it just went to a busy signal.