Best Spa Hotel in Franklin Township

Nice hotel, good hotel, good hotel

I stayed at this hotel because I have stage 4 cancer and will need to stay overnight a couple times a week while I'm participating in a clinical trial. The trial sponsor covers the hotel up to a certain amount so I splurged a little on a king room with balcony that featured lounge access. I chatted with the front desk the night before to ask what the lounge offered. She told me that I was not eligible to use it because I was not an elite member. After going back and forth leaving me confused on why they couldn't look at their own website, I gave up hoping I would get someone else when I checked in. Unfortunately, I got the same person, Angela. When I showed her what my reservation said and the website she actually told me that I misunderstood and that it just meant that the lounge was accessible by me but I wasn't allowed to use it. She actually said ”terminology will get you every time”. If you look at the pictures I added below you'll see that the elite member benefit also says ”lounge access” benefit. So terminology had nothing to do with it. I would have asked to talk to a manager but she told me the manager agreed with her and she was at the next register and heard all of this. So, to boot, the lounge wasn't even on our floor and anyone could access it. For the cherry on top, we woke up the next day to find out that the ceiling leaked into our bag. The woman at the front desk in the morning apologized and said she would add points to my account. I haven't even seen the original stay, much less extra points. I don't have enough time to waste on gaslighting and horrible service so I won't be staying there during my clinical trial.

I had a lovely experience at this hotel. I arrived late night and the front desk person was very warm and friendly. I was given a room at the end of the hall and didn't hear a single person. The building is a bit older but all the furnishings were new and the bed was very comfortable. I would recommend this hotel to anyone.

We spent a night because there was a delay at the airport so we missed our connection. The reception was SO NICE. The staff at the counter greeted us so warmly and explained everything we needed to know to get back to the airport and get organized. Maybe I was just exhausted from my trip but seeing their smiles and energy at 2AM just really helped me feel better. The breakfast had a lot of fresh fruit (three different juices, diced, whole and dried), breakfast potatoes and baked goods, perfect since my partner and I are vegan. No explicitly vegan options persay but we could still eat pretty decently for an unplanned stay. Room was very clean. Plus there's a pool. Hooray.

Staff was good and for the most part, the stay accommodated our needs in terms of location and availability of adjoining rooms. But at this Hilton property for this stay, I was disappointed by the cleaniness of the bathrooms. I had checked in early, but disappointed the room was not prepared to the excellent quality that I am accustomed to. The breakfast was good, the fitness center was good, the location was perfect and the adjoining rooms accomodated my family, but the cleaniness of the bathroom and the function of the bathroom was not excellent. I do hope the standard of excellence is attained in the future. I have been a member for decades and am mostly happy with their accommodations, but unfortunately, not during this stay. The staff did their best during stay so I give credit to their efforts.

Was ok

My family stayed here one night for a travel soccer game. We’d never stayed at a Springhill Suites before, so we weren’t sure what to expect. We were pleasantly surprised by the size of the rooms - 2 queen beds and sitting area with desk and couch. Large closet and nice sized bathroom. Mini fridge and microwave. The included breakfast was also better than expected – make your own waffles, scrambled eggs and turkey sausage, a selection of cereals and yogurt, fruit, bagels and muffins. All for cheaper than other hotels in the area! Rooms were clean and lounge area I front where you could eat breakfast was bright and cheery. Definitely will stay here again next time we’re in town for a soccer game.

Suitable for family travel

The staff was super friendly and personable, but the hotel was gross. Very dirty room;stains and torn carpet, blood on bathroom door, stains on walls and ceilings, furniture with holes/stains, fridge with missing parts, dirty dishes in dishwasher, broken hair dryer, called front desk immediately and sent person up who wiped off the door with a wet napkin. It was blood!!!Dirty napkins, garbage bag on floor, candy smashed into the carpet. The housekeeping supervisor was appalled at the condition. Blamed it on the maids not understanding English. Breakfast was never ready on time nor was the coffee so we couldn’t reap the benefits of having a free breakfast in the morning. Kids were running around the hotel banging on doors, tossing trash into the elevators, and nothing was done to stop them. We called and complained because it sounded like they were bowling above us the entire time. They should have called security or the police. Multiple people in our group called to complain. We couldn’t sleep. And to top it off, a fire alarm went off and we had to evacuate Monday morning. To pay 1,300 for three nights was a joke. Marriott should be embarrassed by this property.

The refrigerator and air conditioner are too noisy, it will be noisy for a few minutes, and it will not sleep well