Wanfengxuxusally
October 16, 2023
[A reminder to everyone: don’t stay here] [Real-name complaint against the female hotel front desk manager: insulting customers, illegal detention] The price for platinum users is 181 per night, and the price at the front desk is 168. The front desk explained that Ctrip will deduct their fees, so the price high. I was too lazy to care and checked in. When I checked out, the waiter said that there were slight blood stains on the bedding and there would be an additional cleaning fee. I was too lazy to care and planned to pay. Later, the waiter said that there were blood stains in many places, and he would have to add ten yuan here and ten yuan there. Isn't this unreasonable? If you check the consumption law, you will know: In fact, the hotel room rate already includes various "hidden consumption" such as bed cleaning fees, TV usage fees, toilet flushing fees, etc. The hotel cannot charge fees at will. Or, if the hotel wants to charge, why is there no written or verbal reminder before check-in and during the stay? …Then their female manager showed up and illegally detained me first, saying she wouldn’t give me shoes unless I paid the cleaning fee (bathing hotels need to store my shoes before checking in). I thought I had encountered a police officer and called the police immediately. The police came and tried to coordinate, saying that after I paid the cleaning fee, I could complain to Ctrip for compensation. At the same time, I told the female manager that I couldn't stop the guest and prevent him from leaving. With the help of the police and the female manager screaming and cursing me (extremely unpleasant, insulting, greeting my family), she finally returned the shoes to me. Of course I didn't pay the so-called cleaning fee.
I advise everyone, if there are other accommodations nearby (such as regular hotels such as Home and Hanting nearby), do not come here and run away.
Original TextTranslation provided by Google