We checked in and were given room 204. Upon entry there were bed bugs right on the pillows. When I passed on the complaint to the front desk; no apologies, no thanks for letting them know. Only, passed on a new set of room keys. ******* and Trip Advisor have this hotel rated as a 4star hotel. Unbelievable! The actual state of lack of cleanliness in the rooms, bed bugs in the room, and not so professional service at the front desk; should be given less than 2star rating! Rather disappointing and harder to trust ******* and Trip Advisor ratings. I’m very disappointed!