Guest User
January 27, 2023
After my on-line booking, they sent me useful details on parkings and many other, very ok. But then they tell me that my room is on another building, 600 m apart, and so I have to deposit 50€ in cash (why cash?) for "damage deposit, reimbursed within 3 days of check out and subject to an inspection of the property". I answer them that this is a little weird and odd (it's a fact: I've been travelling all over the world for 40 years and never found something similar) but no problem. Then, another note says "The kitchen collection and all items used, cleaned and placed on furniture. Failure to follow these rules will result in the payment of a bill for 25 € cleaning" (little bit expensive, but no problem again, even if I'd stay there for 2 nights, spending 110 €, and 75 over 100 is a big percentage). I wrrite them as follows, literally: "Of course, we imagine that the “inspection of the property “ will be made together wit us in presence, at the moment of our check out and return of room keys, don’t we?" I find reasonable this request, the principle is: if you don't trust me, why should I fully trust you? No answer, only a website based e-mail informing me that they cancelled my reservation! I send an e-mail asking why, and the answer is this: "If you fon t like our policies. Don t tell us how." WHAT? Don't tell what? INCREDBLY obnoxious, not professional and rude reply :-( However I write again explaininh that I accepted their policies, I don't tell anyone how to do their job BUT I have the right to made the "inspection of the property" together with them. NO ANSWER. Well, now you reader aware: if they have this kind of rude attitude even in answering to a customer that have not yet paid their services, one can easily imagine what happens when being face to face with a pronìblem to be discussed. Good luck!