The attention to detail in the decor and branding is fantastic. The rooms are lovely and cozy. We were there for an event at the attached Cloud 9, which made it very convenient. They currently do not offer room service which will be a nice addition once it is available.
Unfortunately, the tv in our room did not work during our stay. We were slightly disappointed in the response of the hotel staff. We told them the first night and they offered some solutions to try but none of them worked. When we checked out, I mentioned it again and they thanked me for letting the know but offered no apology.