Guest User
July 8, 2023
This hotel is falling apart. We were there the first week of July 2023. The door to our room would not open. I asked the person cleaning rooms if the room was occupied, she said no. She said to push very hard and it will open. I had to kick the door to open it. I complained at reception and by the time I went up to my room, maintenance was there fixing it. I had to call down again two days later because the door was back to its non opening ways. This hotel does not follow its own rules. They put you a bracelet to prove you have a room there. When you look around the pool area, there are lots of people with no bracelets. The worst part about that is that these people are in the pool drinking with glass bottles, eating chips and snacks while in the pool. These people also didn’t have on bathing suits, they were just t-shirts and cutoffs! Us paying customers had to follow the rules. when we complained, they said that they allow outside people to pay to use the pool and that they should have on a different colored bracelet. I understood this, but only a small few had on a bracelet and the rest did not. I/we will NEVER go there again!