Hotels near Hamburg Airport, Hamburg

hello I am writing to complain the service of this hotel. I arrived in Hamburg airport at 11 PM 7th April, and I made mistake by taking taxi to the IBIS budget Hamburg city (IBHC) while the hotel my assistant had actually booked was IBIS Hamburg airport (IHA). I didn’t realize I made a mistake until the moment I stood in frond of the reception of IBHC. Because I was very late, almost 1AM in the morning of 8th, so I asked the reception guy to help me communicate with IHA, asking for cancelling the IHA reservation and booking IBHC instead, for the sake of 9 hours exhausting travel. He was very nice to do so. Unfortunately, the reception of IHA ruthlessly refused to cancel my reservation, and I had to take taxi back to airport where the IHA is located. What I really didn’t understand was, why 2 IBIS hotels under the same management in the same city could not simply transfer my reservation and I don’t mind to pay the price difference or extra, as I explicitly told the IBHC reception. In fact, I had paid more to IHA than in IBHC that night if I was allowed to be transferred. IBIS was not taken advantage by me. If we think about that German, as a catholic people, refused a exhausted guy who had travelled for 9 hours and was willing to pay any difference, simply because he booked the hotel, I would say I am really disappointed. Such thing would never happen in Shanghai, where people typically don’t have religion. Best wishes, Godwin

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Good Hotel near Airport and good location. Workers are friendly and have a view on the planes in some rooms. It's quiet at night and room size is good. Overall would choose again

I was not planning on staying at a hotel near Hamburg airport but because of a flight disruption I made a last-minute reservation at Courtyard. I was pleasantly surprised by the room which I found to be quite nice for airport hotel standards, or for any Courtyard for that matter. The hotel is only 1km from the airport and there is a pedestrian path which makes it somewhat walkable if luggage is not too heavy; the lone challenge is that there is a small hill to climb as the path passes above another road. The hotel has a shuttle bus available every 30 minutes however it’s only available mornings and evenings, not between 12pm and 6pm. I showed up at the hotel barely 15 minutes after booking and I was already proactively upgraded to a suite as Marriott Bonvoy Ambassador Elite guest. The room looked great for Courtyard brand standards and I would have almost nothing negative to note except perhaps that air conditioning was disconnected for the winter, but the room was hot so we had to open the window to get some fresh air. To open such window, interestingly there were two windows so soundproofing (when closed) was hard to beat. I wish more airport hotels had such high quality windows. I am not a regular at Courtyard hotels but the very few where I stayed were cumbersome in their management of the Marriott breakfast or food credit benefit for guests Platinum and above, and this one hotel was no exception. I asked to receive the 10 EUR food & beverage benefit per person per day instead of welcome points. Perhaps this is standard at all CYs, but when I asked if I could combine the credit for both nights into an order made on a single day, the answer was no, the credit is only per day and cannot be carried over to another night. On the last day I did not really plan on ordering anything so I went to the bar for a drink but it was closed in the afternoon and would only open at 5pm. The receptionist told me that I could use the credit for wine or beer from the pantry near reception so that was my choice. However the next morning upon departure they did not apply the credit because they said the pantry was not eligible to the credit (unlike what I was told). After discussion they removed the charge, but all in all it was a lot of hassle for the management of this credit compared to hotels that simply provide free breakfast, period. In theory there are many situations where I prefer a credit because I might not want hotel breakfast so I am not opposed to the concept, but the execution seems to be lacking. In any event, the one time that I ordered room service, food quality was excellent. Overall the hotel was quite nice for a Courtyard near an airport and I can recommend it for a short stay between flights. There is not a lot of competition from large hotel chains near HAM airport, I saw a Radisson but that’s pretty much it, so upon returning to HAM I would book a room at CY again without second thoughts.

We did one night stop on our way from Berlin to Billund, the hotel is far from the city center but that´s not our goal this time so the location was good for us. The room was clean and a note was left on the bedtable saying ”Welcome enjoy your stay” which was nice. Breakfast was crowded ( in elevators you can find rush hours of breakfast ) and the staff barely had control at some point. Breakfast had good variations for all of us. The parking lot was located in the basement and you could walk straight from there into an elevator. All in all, clean hotel with great staff and fine locationif you are not planning on spending alot of time in city center.

The location is better, it is more convenient to eat, the decoration is especially style, very Jiahuan

It can also be that the elevator only goes up to the 3rd floor. The 4th floor has to go to the elevator. It is very inconvenient if there is too much luggage. If you can say in advance, order the room on the 1st to the 3rd floor.

Standard DZ very small, has more about an Ibis budget than a ”usual” novum. No closet, no refrigerator and also the bathroom is different in terms of size. Bet comfortable, even if I hate it if there are two 90x2,00 meters beds and not a 2x2 meter double bed. For a night is completely enough, but longer in the room could it become a little tight. When breakfast was a lot empty and even after 20 minutes there was no real Sleep to bread, toast or bread and also juice was deficient. Selection of sauce and cheese was limited, but sufficient, for cooked eggs, rhetoric and a small selection of musli, yoghurt and fruit. All in all is at the highest average, but you get tired. Concluded: To 1-2 stays OK, as a location for a longer stay rather too small in terms of the rooms, because if you have to stay in the room by bad weather is place fear. The price should be mentioned positively, no € 40 with breakfast is strong!

The receiption and breakfast area is appropriate The staff is very helpful and friendly Everything is efficent Room is very clean What I didn't like: - Room was with two single beds - although we came as a couple (it was in the description, that there are rooms with single bed, but I didn't expect) - No Water boiler in the appartment - The bread and rolls at the breakfast buffet

Wonderful hotel for super price Lage: Located in Eppendorf Near UKE & Nedderfeld shopping centre Apartment nearby Reception: Extremely friendly & helpful despite customer rang & much stress 24/7 Reception Unfortunately longer waiting time, as 1 receptionist, which is already at least 1 customer in service Hotline absolute disaster! Always customer-enemy. Or grievous or patchy & unwilling to find solutions Rooms: Very quiet despite the proximity to the main road, but not muckmoussing Clean but not clinically pure The niu hotels app very useful, but it often does not react as key ”fast” enough as the room card Room key does not always work reliably Room facilities: Cosy bed Cosy and numerous kittens Spacious bathroom with closed door Air conditioning Big TV incl. Radio and own music playable via Bluetooth boxes Drinking certificate, unless room cleaning is made Light-dense, light-transparent hangs & darkness hangs Windows can be opened No whole body mirror No baggage sheet In the bed area relatively bend road No cosmetic clothing available Little sticks: 1x at the mirror 2x in the bathroom 2x bedside + usb connection Very strong air conditioning/ air conditioning Breakfast: 45 min slots from 6:30-10:15 or Sa/So until 11 Very diverse selection Handsets Cool & hot feed Various drinks selection Not very bending seats Information desirable about : Guests ABC in the app Construction sites nearby