Rezen High Xuan SPA Hotel Hangzhou Xixi

Rezen High Xuan SPA Hotel Hangzhou Xixi Reviews

Rezen High Xuan SPA Hotel Hangzhou Xixi

No. 9 West Brook, No.21 Zijingang Road, Hangzhou, ChinaView Hotel Details
Rezen High Xuan SPA Hotel Hangzhou Xixi
Rezen High Xuan SPA Hotel Hangzhou XixiRezen High Xuan SPA Hotel Hangzhou XixiRezen High Xuan SPA Hotel Hangzhou Xixi
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1 night

Rezen High Xuan SPA Hotel Hangzhou Xixi Guest Reviews

4.6/5
Great
1302 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1302)
Positive reviews(1265)
Reviews with photos/video(358)
Classy environment(279)
Well designed(129)
Friendly front desk staff(127)
Large rooms(102)
Perfect for kids(39)
Great location(23)
Offers pick-up/drop-offs(19)
Good views(16)
Negative reviews(37)
Bekabeka92
Deluxe Room (Double bed) (Terrace)
Checked in Oct 2023
Solo travelers
10 Reviews
4.7/5
Amazing
Posted on Oct 15, 2023
Lovely hotel , in room coffee machine is a nice touch but only 2 pods provided, very little info available on ordering room service (2 pages of a folder hidden in a drawer) but if you can get some it's delivered by a robot. Breakfast is basic but fine, I would not pay extra for the breakfast but mine was included
Response from Property: Distinguished Guests: Hello! Thank you very much for staying at the hotel and giving us high praise. Every section of the hotel is working hard to provide more precise and timely service to every guest. We are glad to see your recognition of our work, with your trust in us, we are always ready to give every guest a good service and look forward to your visit again!
Guest User
Premier Room - Garden-View (Double bed)
Checked in Oct 2023
Family
7 Reviews
4.5/5
Great
Posted on Oct 17, 2023
Very friendly and helpful staff. Hotel was exceptionally clean. The kids play area could be a little bigger and better marked, i couldn't find it and had to ask at the front desk. The breakfast was a standard Chinese breakfast, expected a bit more variety especially with this level of hotel. Overall, it was a great stay and the location was quite convenient
Response from Property: Esteemed customer! Our goal is to provide guests with a comfortable environment and the best service. Thank you for your valuable advice, which will help us to continuously improve and maintain the high standard of service and facilities, make Our Service Day by day perfect, welcome you to visit again.
Lifeisbeautiful888
Premier Room - Garden-View (Double bed)
Checked in Jan 2024
Solo travelers
14 Reviews
5.0/5
Outstanding
Posted on Feb 25, 2024
Nice hotel to discover Xixi Wetlands. Great noodles for breakfast. Interesting interior design.
Response from Property: Dear guest: Hello! Thank you for your visit, and at the same time, we sincerely appreciate your love and recognition of us. You remember toThe beautiful times here have touched our hearts deeply, and it is our duty to provide guests with a wonderful stay experience,We are deeply honored by your praise, and at the same time, we are more motivated to continue moving forward. We hope to have more opportunities to serve you!
Eric
Premier Room - Garden-View (Double bed)
Checked in Sep 2023
Couples
4 Reviews
5.0/5
Outstanding
Posted on Sep 27, 2023
Great location, friendly staff and lovely premier room with a nice view.
Response from Property: Thank you very much for your five-point review, we will certainly do better and better, thank you again next time check-in
Catharina
Deluxe Room (Double bed) (Terrace)
Checked in Sep 2021
Friends
3 Reviews
5.0/5
Outstanding
Posted on Sep 24, 2021
This was the perfect holiday for a completely relaxing experience. The hotel staff were friendly, helpful and went out of their way to make our stay as comfortable as possible. The hotel is located next to Xixi wetland, so a bit out of the centre of town but a comfortable taxi ride away. The hotel is close to a couple of good restaurants and an outlet mall. The rooms and general interior design of the hotel is relaxing, adding to the general spa like experience. Also, amazing facials and massages available. I would definitely stay here again and recommend it to all friends visiting Hangzhou.
Response from Property: Distinguished guests: How do you do? Thank you for your stay and careful evaluation. Hangzhou Xixuan Hotel is close to Xixi National Wetland Park, the surrounding environment is quiet and elegant, the hotel's cultural and natural integration design style, to provide guests with contemporary advanced beauty trea**ent facilities and health services of the boutique hotel. The hotel is committed to creating the ultimate experience, allowing you to experience the extraordinary environment created by simple architecture, fragrant cuisine and courtesy in a natural, colorful and unique environment. The 6000 zhuan Xiang books in the lobby of the hotel make xixuan more elegant. Let you experience peace and tranquility in the elegant modern design, the hotel is called a "library to live inside", while bringing guests to the best of the travel life while making your vacation immediately become temperament. Li Cheng Xixuan hotel not only in the hardware pursuit of five-star standard, in the service we are also high standards, strict requirements, and strive to do their best to provide customers with the best quality service! We look forward to your presence again oh (● strap strap ●) -- Front desk supervisor Bear
Xiyangyang1981
Premier Room - Garden-View (2 beds)
Checked in May 2024
Family
7 Reviews
5.0/5
Outstanding
Posted on May 19, 2024
I went out with my friends and brought my kids to play. The experience was very good. There were small gifts for the kids when they joined the company. The room was very large, with floor-to-ceiling windows and automatic curtains. Disposable plastic anti-dirty film was carefully prepared for bathing. In particular, there was a very large lobby and a library-style design that was very interesting. I would stay there again.
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🐍qingshe
Deluxe Room (Double bed) (Terrace)
Checked in May 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on May 9, 2024
Minibar drinks: Coke, Sprite and Jiaduobao Welcome fruit: a little perfunctory and not quite the same as the photos shown Free parking: just tell the front desk when checking in I originally booked a terrace room, but I was upgraded to an executive suite for free! It's just too good~ The environment is elegant, and there is a stepped book bar, I love it! The balcony of the room I stayed in is perfect for daydreaming! There are frogs croaking at night and birds singing in the morning~ It's quiet and you can hear the sounds of nature~ I will stay here again next time! !
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Response from Property: Dear guest, hello! Thank you very much for choosing the Regent West Hotel and giving it a full score. The most important thing when you are away from home is to live comfortably. I am very happy that we can make you live comfortably and at ease. The superior geographical location and complete supporting facilities of the Regent West Hotel are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction and look forward to your next visit! I wish you good work and good health.
Fudeliuyou
Deluxe Room (Double bed) (Terrace)
Checked in May 2024
Other
5 Reviews
4.5/5
Great
Posted on May 7, 2024
The design is very nice, but the facilities are a bit old, but they have been well maintained over the years. Free parking: convenient for parking and visiting Xixi Wetland Minibar drinks: free Welcome fruit: no Environment: OK Service: OK
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Response from Property: Dear guest, first of all, thank you very much for commenting on Xixuan Hotel in your busy schedule. Secondly, I am very sorry for the unpleasant stay experience caused by the room facilities. We have reported the fruit situation you reported to the professional staff of the housekeeping depar**ent, and have dealt with the relevant issues in a timely manner. In order to prevent such situations from happening again, our hotel will also conduct more strict inspections of the rooms before guests check in to ensure that guests can live comfortably and safely in Xixuan. Finally, I wish you a happy life and welcome you to stay in Xixuan again to experience the changes in Xixuan.
Guest User
Premier Room - Garden-View (2 beds)
Checked in May 2024
Family
8 Reviews
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is full of design, and its features are not only the large bookshelf in the lobby. The moment you open the door, the layout of the room is eye-catching. When you walk to the window, you will find that the entire window is movable. When you open it, the fresh wetland air hits your nose. Highly recommended.
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Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Premier Room - Garden-View (Double bed)
Checked in Apr 2024
Friends
4 Reviews
5.0/5
Outstanding
Posted on Apr 30, 2024
The overall design of the hotel is very strong. There is a free sweet soup. It is really pleasant to sit in the lounge area, drink soup and enjoy the scenery.
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Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Xixuan Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Xixuan looks forward to your visit again!
Anonymous User
Deluxe Room (Double bed) (Terrace)
Checked in Apr 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel is very unique in design, with beautiful environment and good service! It is right in Xixi Wetland Park, with supporting shopping malls and delicious food, suitable for vacation.
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Response from Property: Dear guest, thank you for your stay and comments. We are very happy that your hotel service has been recognized by you. "Stay in Xixi, and you will be ashamed of Xizi." In our daily work, we continue to improve the hotel's services. We hope that every guest who visits Xixi can get a short rest in Xixuan through our meticulous and thoughtful service, and start again on the road of life calmly. Beautiful and warm things will always be in the depths of memory. I hope there will be an opportunity to continue to serve you. I look forward to meeting you again and wish you a happy life~
Guest User
Premier Room - Garden-View (Double bed)
Checked in Apr 2024
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Apr 14, 2024
The space is nice, the lighting is good, and the service is very good. There are green trees when you open the window. The facilities are OK; the design is reasonable, suitable for business and vacation; the large book space in the atrium and the public space in the corridor are well handled. Thumbs up for the service again, from the front desk to the room service, they are all very good.
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Response from Property: Dear guest, hello, I am really excited to see your simple yet profound praise! And you also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Licheng Xixuan Hotel is a young and energetic hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The hotel is located in Xixi Paradise and adjacent to Xixi National Wetland Park. The surrounding supporting facilities are complete and the transportation is very convenient. It is very convenient for guests to travel, play, eat and shop. Finally, we also thank the guest for his encouragement. The guest's encouragement is the greatest support and encouragement for the hotel. We will serve every family with our heart and look forward to meeting you next time.
Guest User
Premier Room - Garden-View (Double bed)
Checked in Apr 2024
Friends
2 Reviews
5.0/5
Outstanding
Posted on Apr 11, 2024
Facilities: Complete hardware facilities Environment: Beautiful, comfortable and natural environment Service: The front desk and guest room services are in place, professional and thoughtful Sanitation: The rooms are clean, comfortable and tidy Location: The location is superior and convenient! Good, good, good, five-star praise
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Liumeiwei030
Deluxe Room (Double bed) (Terrace)
Checked in Apr 2024
Friends
7 Reviews
5.0/5
Outstanding
Posted on Apr 10, 2024
I went to Hangzhou with my friends. When I first went to the front desk, they were very enthusiastic to arrange for us. I always think that a hotel with a good environment is super important. The hotel is very comfortable as soon as you enter, and it is very large. There is also a super large terrace, which is really great! ! They also gave us fruits and tickets, which is really nice! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Xixuan Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Xixuan looks forward to your visit again!
Anonymous User
Premier Room - Garden-View (Double bed)
Checked in Apr 2024
Other
2 Reviews
5.0/5
Outstanding
Posted on Apr 6, 2024
Surrounded by Xixi Wetland, the air is fresh and the travel is convenient. The hotel rooms are very design-conscious, and the experience is beyond imagination. You can experience the rain in Hangzhou quietly and comfortably. There are small poems on the walls of the hotel where you can stand and read carefully. There is a library and an open stepped rest area in the central area, which makes people sit, stand or lie down casually. The service is thoughtful and meticulous, and the response to needs is very fast. The front desk service borrows items and has delicious evening soup. It is a pity that the hotel is soundproof and the breakfast food is a bit mediocre.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition of our service. We strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Licheng Xixuan Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with its simple style and warm and considerate service. The hotel is located in Xixi Paradise, adjacent to Xixi National Wetland Park, with complete surrounding supporting facilities and convenient transportation. It is very convenient for guests to travel, play, eat and shop. Finally, we also thank the guests for their encouragement. The encouragement of the guests is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time.