Atour Hotel (Harbin Haxi University of technology subway station)

The hotel room was clean, and the front desk staff were very friendly. The hotel's location is also excellent, not far from the subway station, which makes it very convenient. Overall, I had a great experience.

Summary: Two bug incidents and terrible service. I stayed from September 2nd to September 8th and encountered bug problems twice during my stay, in two different rooms. One evening, I spoke with the front desk, and they said there were no other rooms available, so they sprayed insecticide in my room around 11:30 PM. They also said they would communicate with the manager in the morning and offer compensation. However, I didn't hear anything until I checked out at 1:45 PM. When I went to the front desk to inquire, the manager replied, 'Well, sir, what do you want me to do?' The service attitude was truly unbelievable. I asked for compensation, but they said they couldn't compensate me because I had already stayed, and they tried to appease me with a small gift instead. Throughout the entire process, I saw no sign of quality service from this hotel. I hope they continue to 'maintain' this standard and keep up the 'good' work! 👏

Must give Atour +10086 points! ‼️ This Atour truly lives up to my careful selection. The location is excellent, with complete amenities nearby. The hotel is situated on high ground, so our room on the first floor (and I'm very happy with the first floor! It feels very secure) wasn't damp at all. The hotel is very clean, and the environment is comfortable and elegant. Special shout-out to the two young ladies at the front desk, another +1000 points! The first one recommended delicious barbecue across the street. The other front desk staff had cute dimples, was very sweet and gentle, and gave my son a croissant-shaped keychain that he absolutely adores. 🥰 Harbin is a super friendly city. Our trip was rushed, and we missed visiting the Unit 731 Museum, which is a shame, so we'll have to come back again next time. 💜

Facilities: The room was quite spacious and well-equipped. Cleanliness: Clean and tidy. Environment: Very bright, and super convenient for getting around. Excellent value for money. Service: The front desk staff (both male and female) were very patient and quick to resolve any requests.

The room was clean, the service was warm and welcoming, breakfast was delicious, and there was free laundry.

Cleanliness: Clean and hygienic. Staff attitude: Friendly.

The bathroom has a separate wet and dry area, the room is clean and tidy, parking is convenient, and there's a thoughtful warm congee for late arrivals. The staff at the front desk, both the ladies and gentlemen, have excellent service attitudes. It was a great stay, and I'll definitely come back if I have the chance.

Great! The front desk service was excellent, and they even provided a parking space. They also gave us complimentary breakfast for three people, which was a delicious buffet with a good variety of options. I'd definitely choose Atour again when traveling.

The room is clean and hygienic, comfortable and well-ventilated, and the large bed is cozy and reassuring. It's a great choice for family trips, especially with kids.