Management and or staff insouciant.
No hot water available all day in room, hadn't checked on arrival (a maintenance man told me there were unaffected areas of the hotel) Reception said no move possible. Instead use the nearby unconnected Health Club, who required I supply ID & full personal details (just for a shower!)
In my view inappropriately, Health Club confirmed they would be adding my details to their database, not just holding for the duration of my brief visit. No recognition of risk to me of their casual acquisition of my personal data! Hotel reception said this was not the agreement, but Health Club would not change their mind.
As restaurant overcrowded, we went to bar for food, having been told no TV available to watch a particular football match on TNT, Liverpool match came on, on bar TV via same channel.
Service in bar appalling - Mercure's till process (seen it elsewhere too) is too long-winded for staff.
2 staff took 12 minutes to serve 3 pints!
Bar then lost our food order - arrived eventually 25 mins after re-ordering 30 minutes after initial order placed and acknowledged.
Room safes not working - we've turned them off - yet it claims they're a 4 * hotel
Bed was comfortable, room clean and spacious, air con worked effectively (albeit continuous hum).
Shower worked well when water available (last morning) but low - only neck high if you're over 5 foot
Seems hotel prioritises conferences not bothered about those who self finance.