Whale Away Guest House

Beautiful guesthouse, great location with a lot of potential. Unfortunately we could not use the shower due to pressure issues so we had no water. Luckily we could use the bath as a last resort. We did complain and said that it is unacceptable not to have a working shower in a (fairly expensive) guesthouse. The rooms smell musty, and I also find it ridiculous that there are no charging points for electronics at bedside tables in this day and age The manager doesn’t really seem too bothered about the guests arrival times or answering phone calls. I would not recommend this guest house to anyone until they make some serious changes and get their plumbing sorted out.

It was a lovely guest house. Great position for all the restaurants and shops. Breakfast isn't on site but the cafe where you can get breakfast is close by, either by car or a lovely walk. The air-conditioning unit was very noisy and when load shedding took place it stopped working as there is no inverter or solar for backup,when the power goes down.

Very safe. Enclosed yard parking. Genuine ocean view from Maine Rd to the bay. Easy walk to town. No catering at Guest House, but inclusive vouchers for full breakfast at restaurant in town. Excellent idea, walk for breakfast before other activities. Owner very "hands on" and a real source of good advice.

Whale away was 3* accommodation with 1* service experience. Though the location good although it was on a main road not overlooking the whale watching coastal walk as it appears. The beds were comfy. However, our main reason for writing this review was the peculiar, robotic sounding manager who seems to loath guests staying at her guest house. Felt very spied upon and unwelcome. Could benefit from a lesson in hospitality as we felt everything we requested (hot water, access to the property, a response to phone calls on the way to the property) was our fault. Simple requirements for a guesthouse, no? Waited outside for half an hour (phoning with no response and emailing) met with a cold welcome and being told we would be blocked if we spam call her again! No apology after waiting on the street, a prime target, who had to pay our taxi driver extra to stay with us for that time. Noise travels very clearly at the Whale Away guest house. While we didn’t have breakfast (the kitchen was for staff use only despite not offering any kind of catering and dirty towels on the worktop upon arrival), the communal areas were paper thin and every conversation easily heard throughout the house. Keys were provided but we found our room disturbed when we returned from dinner. No mention or evidence of cleaning - bed unmade yet clearly personal possessions moved. Disturbing. As Jordan Peele said “Get Out”. Up your game, Whale Away.