Guest User
September 18, 2023
The service in the hotel was very poor. We were not allowed in when we drove to the door and honked the horn. A security guard questioned us after staying in the hotel for a long time before letting us in. When we arrived at the front desk, there were three staff members. I reported this problem to her and they said you should call the hotel in advance. I listened. I'm speechless😓Why do you want security at the door? I called the front desk at seven o'clock the next morning and asked for a disposable razor. I was told that it would be delivered at nine o'clock because there was only one person at the front desk. After waiting for nine o'clock, there was no one to deliver it, so I went to the corridor and asked the lady who was cleaning the room to get one. I wanted to drink water, so I called the front desk and waited for a long time. A member of the ethnic minority reluctantly brought it to me. I booked it online on Ctrip after seeing that the rating was 4.8. I really don’t know how to score it. I drove into the hotel the next day and checked it out. I'm speechless. I took a photo for everyone to see.
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