Bintan Hotels with Wifi

"The staff's service attitude was exceptional: Whether at the front desk or in the restaurant, the staff consistently maintained genuine smiles, showed great patience, and actively offered assistance, even under the pressure of huge crowds and long queues during peak hours. The staff's excellent attitude was the best part of this stay and is highly commendable to the management! Room amenities and towel quality need improvement: Upon checking into the room, I found there was no hairdryer (when contacting housekeeping for a replacement, the staff member mistakenly thought I wanted to return a broken one, indicating a flaw in their inventory check mechanism). Furthermore, there were obvious stains on the towels requiring replacement, and their texture was stiff, rough, and noticeably old, failing to meet the standards expected of a high-end resort. Breakfast peak hour crowding and tableware hygiene: Due to many guests being from Singapore (a 1-hour time difference), there were long queues for dining at 7:45 AM (8:45 AM Singapore time). We were initially directed to the makeshift Beach Bar area, but it had no air conditioning, flies, and limited food options. We eventually had to return to the main restaurant to queue again. Some cups and plates in the main restaurant felt sticky and greasy to the touch, indicating that washing hygiene control needs to be strengthened. Beach Club dining quality was below expectations: The Buffalo Wings (peach hot wings) ordered at the bar in the evening had a soggy, un-crisp skin, were completely not spicy, and lacked authentic flavor. There is room for improvement in the dining standards. Hotel activity arrangements and facility opening hours: There were relatively few activities available at the hotel. Although free family photography was offered, the staff did not remind me to book during check-in, resulting in all slots being fully booked the next day. On the first day, after returning to the hotel at 9:30 PM from an island tour, the swimming pool was already closed, meaning I couldn't experience any of the hotel's facilities throughout the entire trip. Practical advice for future guests: Avoid peak breakfast hours: It's recommended to go for breakfast before 7:30 AM to avoid the peak period from 7:45 AM to 9:00 AM when Singaporean guests typically wake up. Be proactive in booking activities: Remember to proactively ask the front desk for an activity list during check-in and book popular items like free family photography on the spot. Pay attention to pool closing times: If you have evening plans (e.g., mangrove fireflies tour), you might miss the pool's opening hours upon returning to the hotel. It's advisable to plan ahead."

"First time staying at Ben 10 Pearl very nice comfortable beds and a lovely view of the ocean everything good clean and enjoyable thank you"

"We recently stayed here and had an absolutely fantastic experience! The staff mentioned we had just missed the end-of-May crowd, so the resort was incredibly calm and peaceful. It felt so serene, and we were even among the only ones in the pool all day. The pool was a great size and very relaxing, with plenty of sun chairs available. What We Loved: - Our room was extremely clean with no faults at all. We were upgraded to an Ocean View room, and the views were just beautiful. - The breakfast buffet had a great and delicious selection. Having 5 different dining options on site was excellent because the food never felt repetitive. We highly recommend trying the Lamb Shank at the Recreational Village! - We took some classes which were fun to attend. There was no booking required, which was great because it kept our schedule completely flexible. - The free shuttle service from the BBT Ferry Terminal was very convenient. - The service staff were all so friendly and attentive to our needs. A huge thank you to Kinasih in particular, who served us both poolside and at the Recreational Village. He is such a friendly guy and provided top-notch service. Some Minor Improvements: - Upon arrival, our luggage was accidentally left behind at the ferry terminal, though it was sorted out. - It was a bit hard to find information about the resort at first, such as the in-room dining menu, directions to the Recreation Village, and details for Chocolate Hour. Most of this was on the TV portal, but our TV was not set up to show it when we first turned it on, so we didn’t know about it until the next day. - An introduction to the facilities placed in the rooms or explained by the check-in staff would have been very useful. - We much prefer having physical menus rather than QR codes everywhere, and having physical signs for Chocolate Hour would be a good touch. Overall though, this is a wonderful resort with great food and excellent staff. We had a very relaxing holiday and would love to come back!"

"Breakfast was excellent with a great variety of food. The room was soundproof, ensuring a very good night's sleep. The only minor drawback was that the beef and chicken we ordered for lunch were very tough and hard to chew. However, the staff were attentive and provided excellent service, which made our whole family very happy. We would definitely come back again."

"We travelled as a group of 6 adults and a baby. They were able to accommodate us to teepees just next to each other which was really helpful for a group trip. Communication via WhatsApp was prompt, with specific numbers for reception, in room dining and in house spa. The resort is closely connected to treasure bay and right next to another resort that shares the bay. Water activities and scooters for rent at 20% discount for guests. Teepee were well air conditioned and barely any creepy crawlies. Groups can hang out at the close by tables near the teepees or in their tents where there is a table, some stools and bean bags + a fan for hot days. Buggy within the resort was handy as well if you are staying far in. Service was immaculate - always so friendly and helpful."

"Even though the hotel looks a bit dated, it didn't dampen the kids' spirits. The seaside views are beautiful, and the white sand is super fine and clean. At night, you can hear frogs croaking, which the kids absolutely loved."

"Staying in Cassia Bintan was the perfect sanctuary I needed to recharge and getaway from the busy city life. This 'me-time' was exactly what I needed to find my peace again. The hospitality started the moment I arrived—I was greeted by Arya at the counter, who was incredibly helpful and kind. His warm welcome immediately put me at ease as a solo traveller. I truly appreciated the shuttle bus provided by Cassia from the ferry terminal; it felt very safe and organized, which is so important for solo female travellers. The room itself was a dream. I loved the blue colour of the room. This soothing blue wall creates a calm space where I can truly relax. It's spacious and clean. My favourite spot was the well-equipped kitchenette and the nice private balcony; the air felt so clean and fresh, and it was such a serene place for me to sit and do my painting. I love the sea so much, and the serene beach was so therapeutic. The pristine white sand and the shimmering turquoise blue sea were breathtaking. Being able to stroll along the shore every single day while listening to the gentle sea waves was the perfect way to clear my mind. I also loved spending time at Vista—sipping on their refreshing lime juice while soaking in the stunning sea view was pure bliss. The food at Lotus Cafe was delicious, and the staff always greeted me with a warm smile. Having the market 23 nearby was also so convenient for snacks and essentials. If you’re a mum looking for a safe, beautiful, and welcoming place to find some peace by the water, this is it. A heartfelt thank you to Arya and the whole team! Guest from room 3502”"

"Nice hotel and ready to go hotel if you return back to Malaysia from Bandar Bentan Tilani Ferry Terminal because the hotel is nearest from the jetty. The hotel also near to small market, foodcourt, spa, and rental transport services. The staffs also kind and polite! I love how they treated us so well. The room and breakfast are good. Nice for anyone have work in lagoi, Bintan."

"⭐⭐⭐⭐⭐ **Outstanding Hospitality from Beginning to End** This was one of the best family holidays we've had. From check-in to departure, every interaction with the staff was sincere and heartfelt. You can tell that everyone genuinely enjoys looking after guests. A special highlight was the spa. My mother enjoyed the 90-minute full spa experience after the reception patiently explained the different packages to help us choose the most suitable treatment. The Chinese-speaking masseuse was exceptional and made the experience incredibly relaxing. Our daughter also had an amazing holiday. She loved Earth Basket, where Kiki made the visit engaging and fun, as well as the watersports, especially her first-ever banana boat ride, kayaking and stand-up paddle boarding. We also joined the complimentary stargazing sessions on both evenings. Idu and his colleague on one night, and Rusdi and his colleague on the next, shared fascinating knowledge about the moon, stars, navigation and astronomy. It became one of the most memorable activities of our stay. The front desk team, especially Haykal, Feronica and Gian, were always quick to assist us through WhatsApp and in person. Breakfast had an excellent variety every morning, and the rooms were spacious, comfortable and immaculately maintained. Finally, a heartfelt thank you to Mustika, whose leadership and personal warmth were evident throughout the resort. Seeing him personally come over to bid us farewell before we left for the ferry was a wonderful way to end our stay. The Residence Bintan delivers genuine hospitality in every sense of the word. We would happily recommend it to anyone visiting Bintan and look forward to coming back again."

"Our experience is the hotel is great, the staffs are very friendly, especially staff Aminah, she brought a bright smile and always love to talk to her. Hotel cleanliness is great. The breakfast buffet is delicious as well. Only, we have encountered about the lunch , where the Angilo Olio taste is very bland and the dine in food - Soto Ayam is way too salty. Other than that, we enjoyed our stay so much. Thank u HOMM LAGUNA Bintan."